Valeria Cardiel
Barcelona
Summary
Dynamic and dedicated woman with a strong background in English teaching, customer service, and administrative support. With over four years of experience in educational and client-facing environments, I bring excellent communication skills, organizational efficiency, and a passion for delivering high-quality support. Proficient in Microsoft Office, SAP, and multitasking in fast-paced environments, I am known for my positive attitude, adaptability, and ability to collaborate effectively with diverse teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
English Teacher
Self-employed
Barcelona
09.2020 - Current
- Corrected errors in grammar, spelling and punctuation during lessons.
- Provided instruction in English language skills such as pronunciation, grammar, reading comprehension, writing, vocabulary and conversation.
- Utilized multimedia resources to make learning engaging and relevant for students.
Costumer Service Intern
Nestlé
Barcelona
09.2024 - 02.2025
- Developed and implemented customer service policies to ensure quality customer service.
- Generated reports summarizing customer service statistics.
- Maintained up-to-date knowledge of company products and services.
Administrative Assistant
Rincón Juridico
Barcelona
10.2023 - 05.2024
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Maintained office supplies inventory by checking stock to determine inventory level.
English Teacher and Counselor
Rosa dels Vents
Barcelona
06.2023 - 08.2023
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Adapted teaching methods based on each student's unique needs and abilities.
Education
Bachelor of Arts - Law
Universitat De Barcelona
Barcelona09-2021
Skills
- Conflict resolution
- Document management
- Effective communication
- Conflict resolution
- Microsoft office
- SAP
- Multitasking Abilities
- Friendly, positive attitude
- Active listening
Certification
- TEFL
- Proficinecy (C2)
Timeline
Costumer Service Intern
Nestlé
09.2024 - 02.2025
Administrative Assistant
Rincón Juridico
10.2023 - 05.2024
English Teacher and Counselor
Rosa dels Vents
06.2023 - 08.2023
English Teacher
Self-employed
09.2020 - Current
Bachelor of Arts - Law
Universitat De Barcelona
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