Valentin Cosmin Bruma
El Campello
Summary
Proficient Client Counselor with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Agent
H&M
05.2020 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Client Advisor
Webhelp
09.2019 - 09.2020
- Informed and suggested new banking products to customers.
- Opened new accounts according to laid down rules and guidelines.
- Managed customer requests while mitigating potential risk to bank.
- Assisted customers in depositing and withdrawing cash.
Call Center Agent
Sprint
10.2018 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
10th Class - Tourism And Travel Management
Dumitru Motoc
Romania06.2016
Skills
- Selling Skills
- Seating Arrangements
- Upselling Products and Services
- Customer Account Management
- 1 year of C programming language
- 5 years of Ableton Live with audio design and engineering
- Team Player
- Spanish Language Beginner Level
- English Language Advanced Level
- Romanian Language Advanced Level
Certification
- Beginning c++ Programming From Beginner and Beyond Training - Dec 26 2021
Languages
Romanian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
English
Advanced (C1)
Timeline
Customer Service Agent
H&M
05.2020 - 10.2020
Client Advisor
Webhelp
09.2019 - 09.2020
Call Center Agent
Sprint
10.2018 - 03.2019
10th Class - Tourism And Travel Management
Dumitru Motoc
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