VALENTINA KRAYNOVA
Madrid,Spain
Summary
Dynamic and results-driven professional with expertise in client management in luxury industry and relationship building with high net worth individuals and corporations, focused on client´s satisfaction and business development. Skilled in account management, project management, clienteling and contract negotiation, with an ability to drive sales growth and foster long-term partnerships through leadership, innovation and a quality networking. Primary clients´portfolio´s growth through referrals and recommendations. Committed to leveraging strong negotiation and communication skills to achieve organisational objectives while ensuring client´s success. Enjoying to work in a team and can be an asset to the company in delivering brand´s values and philosophy to both employees and clients.
Overview
21
21
years of professional experience
Work History
Senior Charter Broker
Oxygen Aviation ltd
London/Madrid
02.2015 - Current
- Built a portfolio of top clients through excellent service and networking. Strong focus on clienteling within a luxury industry.
- Looked after top net worth clients´ private flights arrangements and built a solid and strong business relationship with them and with the industry suppliers.
- Built a good personal reputation by dealing with industry top voices.
- Protected client interests, researching all possibilities for favoured outcomes.
- Fostered consistent and strong sales results.
- Marketing and sales activities.
- Negotiated favourable terms and agreements with clients, maximising profitability for client satisfaction, win win solutions.
- Analysed market trends and conditions to provide informed advice to customers.
Charter Broker and Development Manager for Spain
Air Partner plc
London/Madrid, Spain
05.2010 - 01.2015
- Looked after high net worth clients´ private flights arrangements and developed a portfolio of new clients while ensuring a solid relationship with the industry suppliers.
- Strong focus on service excellence and clienteling.
- Trained clients representatives to achieve higher sales growth and synergy.
- Utilised advanced problem-solving skills to address and resolve any arising issues effectively.
- Achieved client satisfaction by providing excellent customer service.
- Boosted business relationships with effective negotiation and communication techniques.
- Handled high-pressure situations with clear decision-making skills, ensuring smooth operations.
PR Manager
Online Marketing Group
Madrid
09.2010 - 02.2011
- Monitored industry trends, keeping ahead of competitive landscape changes.
- Crafted compelling press releases with impactful messaging.
- Collaborated cross-departmentally for integrated marketing and PR campaigns.
- Translations from Spanish to English.
- Applied diplomatic principles whilst protecting clients' interests.
English translator
Luxury Travel Mart
01.2008 - 05.2009
- Facilitated communication at international events and conferences by providing word-for-word oral translation.
- Interpreted speeches at live events at same time as speakers.
- Remained calm to facilitate communication under stressful conditions.
Journalist
Mezhdunarodnik
Moscow
01.2006 - 12.2007
- Wrote feature articles, enriched the newspaper's variety of content.
- Developed captivating headlines to attract readership.
- Researched in-depth articles for enhanced reader engagement.
Journalist
Argumenti i Facti
01.2004 - 12.2005
- Covered current events and breaking news stories.
- Covered live events, providing real-time reporting and updates.
- Interviewed individuals to compile and verify important information.
Education
PUBLIC RELATIONS DEGREE - RUSSIAN-SPANISH-ENGLISH
Moscow’s University of International Relations MGIMO
Moscow 09/2006 - 06/2011
PRIMARY & SECONDARY EDUCATION -
Primary And Secondary School
Novosibirsk 09/1995 - 06/2006
Semester of a degree in Public Relations - SPAIN
Complutense University
Madrid 09/2009 - 02/2010
Skills
- Relationship building
- Expertise in luxury market
- Client satisfaction
- Clienteling
- Sales growth
- Business development
- Account management
- Communication skills
- Presentations
- Project management
- Contract negotiation
- Decision making
- Mentoring and coaching
- Negotiations
- Speaking in public
Languages
English
Proficient (C2)
Spanish
Native
Russian
Native
French
Upper intermediate (B2)
Personal Information
- Date of birth 07/04/88
Timeline
Senior Charter Broker
Oxygen Aviation ltd
02.2015 - Current
PR Manager
Online Marketing Group
09.2010 - 02.2011
Charter Broker and Development Manager for Spain
Air Partner plc
05.2010 - 01.2015
English translator
Luxury Travel Mart
01.2008 - 05.2009
Journalist
Mezhdunarodnik
01.2006 - 12.2007
Journalist
Argumenti i Facti
01.2004 - 12.2005
PUBLIC RELATIONS DEGREE - RUSSIAN-SPANISH-ENGLISH
Moscow’s University of International Relations MGIMO
09/2006 - 06/2011
PRIMARY & SECONDARY EDUCATION -
Primary And Secondary School
09/1995 - 06/2006
Semester of a degree in Public Relations - SPAIN
Complutense University
09/2009 - 02/2010
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