Overview
Work History
Education
Skills
Timeline
Generic
Valentina Consalvo

Valentina Consalvo

Barcelona

Overview

7
7
years of professional experience

Work History

Google Ads Sale and Account Strategist

Teleperformance
11.2021 - Current
  • Exploring and uncovering business needs of potential new key clients, understanding how Google Ads can strategically grow their business. Presenting a customized marketing solution based on market and competition insights and trends.
  • Develop and implement PPC strategies to elevate online visibility, driving measurable success for clients, and delivering a notable increase in return on investment.
  • Manage and qualify leads, ensuring a seamless process for potential clients from initial contact through to successful engagement.

Database Operator

IQVIA The Human Data Science Company
10.2019 - 10.2021
  • Responsible for establishing and maintaining accurate records of Healthcare Professionals to provide customer support, addressing inquiries through both telephone and email channels.
  • Training support for Italian advisors during onboarding.

Chinese VIP Manager - CRM Specialist

Eurobet Italia Srl
07.2018 - 10.2019
  • Build and maintain strong relationships with high value customers in Sport and Casino and provide exclusive service and gaming experiences tailored to them.
    • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in order to guarantee growth from potentials to VIP segments.
    • Work closely with the CRM team to acquire new VIP customers, including managing and exploring the current customer base
    • Cross-selling new products and channels. This would be done through face-to-face contact via hospitality and inbound and outbound communications

Travel and Sales Assistant

Maccorp Spa
04.2018 - 07.2018
  • Accountable for managing all foreign exchange inquiries, including the processing of cash, checks, travelers' cheques, and various foreign currencies.
  • Tasked with handling upselling initiatives to promote the company's travel packages and services, ensuring exceptional customer service, and fostering strong rapport with clients.

Chinese Customer Service Assistant

Tax Refund Srl
10.2016 - 04.2018
  • Responsible for aiding international passengers in completing procedures for obtaining refunds on their purchases in Italy, with a focus on delivering services in the Chinese language. Ensuring compliance with company rules and regulations, including obtaining approval from customs offices.
  • Tasked with delivering the highest standard of customer service for VIP Assistance requests from Luxury Shops.

Education

Master in Tourism Management and Marketing

Rome Business School
Rome, Italy
2020

University Degree in Languages and Oriental Culture

La Sapienza University of Rome
Rome, Italy
2015

Course of Chinese language and culture -

Zhejiang University of Science and Technology 浙江科技
Hangzhou
2016

Course of Business Chinese -

Confucius Institute
Rome, Italy

Skills

  • Good organizational skills
  • Analytical skills, problem-solving, and self-control
  • Goals and performance
  • Market dynamics and techniques
  • Dynamism and predisposition to teamwork
  • Adobe Photoshop
  • Suite Microsoft and Office
  • Google Ads, Google Analytics
  • Lightroom
  • Camera Raw

Timeline

Google Ads Sale and Account Strategist

Teleperformance
11.2021 - Current

Database Operator

IQVIA The Human Data Science Company
10.2019 - 10.2021

Chinese VIP Manager - CRM Specialist

Eurobet Italia Srl
07.2018 - 10.2019

Travel and Sales Assistant

Maccorp Spa
04.2018 - 07.2018

Chinese Customer Service Assistant

Tax Refund Srl
10.2016 - 04.2018

Master in Tourism Management and Marketing

Rome Business School

University Degree in Languages and Oriental Culture

La Sapienza University of Rome

Course of Chinese language and culture -

Zhejiang University of Science and Technology 浙江科技

Course of Business Chinese -

Confucius Institute

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Valentina Consalvo