Valentin De Rodder
Taintignies
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
11
11
years of professional experience
Work History
KEY ACCOUNT MANAGER
Cyklab Bv
Genk
03.2023 - Current
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Established strong relationships with clients through regular communication and follow-up activities.
- Evaluated customer satisfaction surveys in order to identify areas needing improvement or enhancement.
- Maintained positive working relationships with retailers and representatives.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
FOUNDER
Bicloo
Taintignies
09.2020 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Developed strategic initiatives to increase market share and revenue growth.
- Conducted regular reviews of existing processes to identify areas of improvement.
- Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
- Managed company finances, including budgeting, forecasting, and financial reporting to stakeholders.
ACCOUNT MANAGER
Tehava International, Isaac Cycles
Herentals
07.2013 - 03.2019
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Prepared monthly financial statements for each account.
- Acted as main point of contact in matters relating to client concerns and needs.
- Addressed customer questions and concerns regarding products and services.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Greeted and assisted customers to foster positive experiences.
Education
Bachelor of Science - Marketing
Haute Ecole Condorcet
Mons07-2011
Bachelor of Science - Social Sciences
UMONS
Mons07-2008
Skills
- Account Retention
- Consultative Selling
- Needs analysis
- Regulatory Compliance
- Key Account Management
- Manage existing and new OEM partners thanks to strong interpersonal skills
- Achieving targets and ensuring customer satisfaction thanks to entrepreneur mentality
- Attend all industry trade shows and events to build a strong OEM partner network
- Backup my colleagues and build a team spirit
- Data analyse, reports and sales forecast
Languages
French
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Dutch
Advanced (C1)
C1
Italian
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Activities
A highly accomplished and competitive cyclist, known for my ability to achieve success despite adversity and
bolted enough to build from scratch a brand from the idea to set up a network of 140 salespoint
Bike nerd and racer in many different disciplines. MTB, Race, Track, Cyclocross, Triathlon
Always keen to travel, set a race number on my back or organize a bike race events.
Timeline
KEY ACCOUNT MANAGER
Cyklab Bv
03.2023 - Current
FOUNDER
Bicloo
09.2020 - Current
ACCOUNT MANAGER
Tehava International, Isaac Cycles
07.2013 - 03.2019
Bachelor of Science - Marketing
Haute Ecole Condorcet
Bachelor of Science - Social Sciences
UMONS
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