Usman Munawar Bibi
Logroño,La Rioja
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
6
6
years of professional experience
4
4
year of post-secondary education
Work history
Waiter Assistant
Hotel Sinagoga 3*
Hervás
2023.07 - 2024.10
- Championed exceptional customer service standards in line with restaurant targets.
- Advised customers on wine and beverage pairings with selected food items.
customer service
Hotel palacio de correos 5* Eurostar
Logroño
2023.03 - 2023.07
- Provided quality customer service by interacting with, assisting and directing customers as needed.
- Personalised customer service and tailored selling strategies to different customer types.
Restaurant Manager
Goñi restauración
Ollauri
2022.08 - 2023.02
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Event waiter
Hotel Sinagoga 3*
Hervás
2022.04 - 2022.09
- Personalized attention and service to clients at events and celebrations.
customer service
Sojuela Golf
sojuela, La Rioja
2019.11 - 2020.10
- Championed exceptional customer service standards in line with restaurant targets.
- Finalised payments efficiently to minimise customer service delays.
waiter
international marriott hotels 4*
Logroño, La Rioja
2018.09 - 2020.04
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
Customer service certificate - Hospitality and Tourism
School of Hospitality and Tourism
Santo domingo de la calzada 2020.01 -
Cabin Crew - Service and Safety for Passengers
Aeronautical Navigation Higher School
Oviedo 2023.10 - 2023.12
Organizer of events, weddings and protocol - Hospitality
Delena Formación
Málaga, MA 2018.08 - 2018.12
B1 driving license - Drive
Autoescuela Vial
Logroño, LO 2010.12 - 2011.02
Skills
- Customer Service
- Wine etiquette
- Stress tolerance
- Food quality standards
- National Food Handlers certification
- Efficient under pressure
- Bartending
- Payment Processing
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Cabin Crew - Service and Safety for Passengers
Aeronautical Navigation Higher School
2023.10 - 2023.12
Waiter Assistant
Hotel Sinagoga 3*
2023.07 - 2024.10
customer service
Hotel palacio de correos 5* Eurostar
2023.03 - 2023.07
Restaurant Manager
Goñi restauración
2022.08 - 2023.02
Event waiter
Hotel Sinagoga 3*
2022.04 - 2022.09
Customer service certificate - Hospitality and Tourism
School of Hospitality and Tourism
2020.01 -
customer service
Sojuela Golf
2019.11 - 2020.10
waiter
international marriott hotels 4*
2018.09 - 2020.04
Organizer of events, weddings and protocol - Hospitality
Delena Formación
2018.08 - 2018.12
B1 driving license - Drive
Autoescuela Vial
2010.12 - 2011.02