Usman Munawar Bibi
Logroño,La Rioja
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
6
6
years of professional experience
4
4
year of post-secondary education
Work History
Waiter Assistant
Hotel Sinagoga 3*
Hervás
07.2023 - 10.2024
- Championed exceptional customer service standards in line with restaurant targets.
- Advised customers on wine and beverage pairings with selected food items.
customer service
Hotel palacio de correos 5* Eurostar
Logroño
03.2023 - 07.2023
- Provided quality customer service by interacting with, assisting and directing customers as needed.
- Personalised customer service and tailored selling strategies to different customer types.
Restaurant Manager
Goñi restauración
Ollauri
08.2022 - 02.2023
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Event waiter
Hotel Sinagoga 3*
Hervás
04.2022 - 09.2022
- Personalized attention and service to clients at events and celebrations.
customer service
Sojuela Golf
sojuela, La Rioja
11.2019 - 10.2020
- Championed exceptional customer service standards in line with restaurant targets.
- Finalised payments efficiently to minimise customer service delays.
waiter
international marriott hotels 4*
Logroño, La Rioja
09.2018 - 04.2020
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
Customer service certificate - Hospitality and Tourism
School of Hospitality and Tourism
Santo domingo de la calzada 01.2020 -
Cabin Crew - Service and Safety for Passengers
Aeronautical Navigation Higher School
Oviedo 10.2023 - 12.2023
Organizer of events, weddings and protocol - Hospitality
Delena Formación
Málaga, MA 08.2018 - 12.2018
B1 driving license - Drive
Autoescuela Vial
Logroño, LO 12.2010 - 02.2011
Skills
- Customer Service
- Wine etiquette
- Stress tolerance
- Food quality standards
- National Food Handlers certification
- Efficient under pressure
- Bartending
- Payment Processing
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Cabin Crew - Service and Safety for Passengers
Aeronautical Navigation Higher School
10.2023 - 12.2023
Waiter Assistant
Hotel Sinagoga 3*
07.2023 - 10.2024
customer service
Hotel palacio de correos 5* Eurostar
03.2023 - 07.2023
Restaurant Manager
Goñi restauración
08.2022 - 02.2023
Event waiter
Hotel Sinagoga 3*
04.2022 - 09.2022
Customer service certificate - Hospitality and Tourism
School of Hospitality and Tourism
01.2020 -
customer service
Sojuela Golf
11.2019 - 10.2020
waiter
international marriott hotels 4*
09.2018 - 04.2020
Organizer of events, weddings and protocol - Hospitality
Delena Formación
08.2018 - 12.2018
B1 driving license - Drive
Autoescuela Vial
12.2010 - 02.2011
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Sean KleinSean Klein
Night Auditor at 3 Palms hotelNight Auditor at 3 Palms hotel
Amna ZakaullahAmna Zakaullah
Front Office Supervisor at 360 Hotel Group NexusFront Office Supervisor at 360 Hotel Group Nexus