Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
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Umer Farooq

Umer Farooq

Barcelona

Summary

Dynamic professional with expertise in accounting, customer service, and technical support. Strong skills in financial management, data analysis, and troubleshooting administrative and technical issues. Proven ability to adapt and focus on continuous improvement, delivering value in collaborative and results-oriented environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Accounting and Financial Reporting Manager

Gestoria sahel
Barcelona
01.2025 - 06.2025
  • Executed financial accounting and billing processes with precision.
  • Conducted account reconciliations to ensure accuracy in financial records.
  • Performed financial analysis to identify trends and inform decision-making.
  • Managed customer accounts to maintain strong relationships and satisfaction.
  • Provided exceptional customer service to address inquiries and resolve issues.

Customer Service

Intelcia
Barcelona
04.2024 - 12.2024
  • Resolved incidents efficiently, ensuring minimal disruption to services.
  • Managed incoming calls, providing prompt and effective assistance.
  • Delivered technical support to users, troubleshooting issues and enhancing user experience.
  • Collaborated with team members to achieve project objectives and improve service delivery.

IT Technical Support

T‑Systems Iberia
Barcelona
10.2023 - 03.2024
  • Provided technical support to resolve system issues efficiently.
  • Performed maintenance on systems to ensure optimal performance.
  • Assisted users with troubleshooting and operational queries.
  • Resolved technical problems promptly to minimize downtime.

Customer Service Representative

Indra
Barcelona
02.2023 - 09.2023
  • Executed proactive resolution strategies to address customer inquiries efficiently.
  • Managed CRM systems to enhance customer relationship management and data accuracy.
  • Facilitated internal collaboration to improve service delivery and operational efficiency.
  • Delivered multichannel support to ensure seamless customer interactions and satisfaction.

Sales Assistant /Shop Assistant

Zara
Barcelona
01.2022 - 07.2022
  • Managed customer interactions, ensuring quick and accurate resolution of inquiries.
  • Executed sales strategies, driving revenue growth and achieving sales targets.
  • Handled cash transactions with precision and maintained accurate financial records.

Education

Grado Superior Informatica - DAW

Institut Puig Castellar
Barcelona
06-2025

Curso Profesionalizador En Contabilidad - Finanzas

UOC
Online
09-2024

Certificado en Inglés - Nivel C1

Universidad De Barcelona
Barcelona
01.2024

Grado Medio - Sistemas Microinformáticos

Instituto Joan De Austria
Barcelona
06-2023

Skills

  • Organizational skills
  • Adaptability
  • Effective communication
  • Team collaboration
  • Problem solving
  • Financial analysis
  • Technical support
  • Database management

Affiliations

  • National-level cricket player in Spain; represented the country in official competitions, demonstrating commitment, teamwork, and discipline in high-performance sports.

Certification

  • Driving license: Category B

Languages

English
Proficient (C2)
C2
Spanish
Native
Native
Catalan
Advanced (C1)
C1

Timeline

Accounting and Financial Reporting Manager

Gestoria sahel
01.2025 - 06.2025

Customer Service

Intelcia
04.2024 - 12.2024

IT Technical Support

T‑Systems Iberia
10.2023 - 03.2024

Customer Service Representative

Indra
02.2023 - 09.2023

Sales Assistant /Shop Assistant

Zara
01.2022 - 07.2022

Grado Superior Informatica - DAW

Institut Puig Castellar

Curso Profesionalizador En Contabilidad - Finanzas

UOC

Certificado en Inglés - Nivel C1

Universidad De Barcelona

Grado Medio - Sistemas Microinformáticos

Instituto Joan De Austria

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Umer Farooq