Umberto Vignetta
Barcelona
Summary
Dedicated Security Agent with expertise in DeFi, NFTs, crypto-trading, Financial & On-Chain investigations.
Great knowledge on the Risk & Compliance field, due to the intensive experience in Binance, the most fast-paced and biggest cryptocurrency exchange on the market
Strive for excellence in duties, support colleagues, mentor newcomers, and assist leaders with workflow enhancement, and standard operating procedures.
Exceptional problem-solving skills and a strong desire to continuously learn.
Value constructive criticism and welcome suggestions for professional and personal development.
Derive satisfaction from helping others achieve their goals.
Overview
10
10
years of professional experience
Work History
Crypto Trader
Freelancer
02.2016 - 08.2024
- Self-made Crypto Trader with experience in both SPOT, MARGIN and FUTURES markets
- Trading on many different CEX and DEX on various blockchains
- Enhancing FUTURES trading knowledge with DeFi Perpetual Trading
- Expertise also with various typologies of grid-trading bots
- Proof-Of-Stake and Proof-Of-Concept supporter
- Masternodes owner (Energi - Storj) and P2E gamer (BSC, ETH, AVAX)
Security Agent
Moon Tech / Bezer (Binance)
03.2022 - 02.2024
- Tier B (International Line)
- Attending Customers in more than 18 different languages, with the assistance of internal tools
- Mostly facing problems related to Account Security, Fake KYC, Account Take-Over, AML/CFT & Financial Fraud
- Working cross-department with Risk Team to establish and maintain a correct execution of the Risk Matrix to ensure proper case handling
- Managing suspects & victims involved in fraudulent cases and assisting them by resolving the dispute and sub-sequentially scheduling refunds with the assistance of the Clearing Team
- Tracking stolen funds on multiple blockchains and eventually share findings with Investigations Team inherent to more complex and sensitive cases.
Security Audit Agent
Bezer Technology SL (Binance)
02.2023 - 09.2023
- Tier B - Dedicated Task Force
- Examining Scam and Fraud reports and performing detailed risks assessments
- Filing SAR (Suspicious Activity Reports) and working closely with SAR Team in order to verdict about malicious user’s off-boarding
- Proactively reporting suspicious behaviors to SAR Team to eventually remodel the SOP and Risk Matrix according to the continuously evolving and challenging massive scam patterns.
- 24/7 Identifying massive fraud issues and scam patterns, maintaining escalation log, while ensuring case escalations are properly handled and case queue maintained empty.
- Working closely with Legal Team regarding some specific sensitive cases which required Legal assistance to be handled properly.
Customer Service Agent
Moon Tech Spain SL (Binance)
09.2021 - 03.2022
- Tier A (Italian Line)
- Full-Skilled Agent, attending customers’ concerns and locating every kind of problem related to platform functionalities, trading issues, product issues, legal issues, etc.. trough on-line chats
- Ensuring to transfer cases to the relevant department based on the nature of the issue
- Shadowing and Mentoring line new-comers
- Prize winner for Best Buddy-Agent contest of January 2022
Pizza Baker
216 Grammi
02.2019 - 09.2021
- Preparation of great amount of Pizzas, Bread and Focaccias products daily
- Using a personally elaborated Integral Dough, carefully prepared with an indirect-method (Biga and/or Poolish)
- Cooking products in a Gas-powered oven
- Possibly manage the restaurant as needed, ensuring the proper serving of products, the correct compilation of lists of missing items, the execution of line preparation, and the proper maintenance of the final cleanliness of the restaurant.
Customer Care Agent
AirBNB
05.2018 - 10.2018
- Attending to customers calls, e-mails and tickets regarding their post-stay concerns and feedbacks
- Resolving users’ problems related to reservations, eventual refunds, and every other kind of problems related to the platform or the stay
Chef
Italian Tradition .IT
10.2017 - 05.2018
- Preparing and always renewing daily menus with salads and fresh homemade pasta with different sauces everyday
- Chasing alternatives based on customers feedbacks, such as Vegan, Veggie and Celiac
- Eventually assisting the Pizza Baker in case of need
Pizza Baker
Osteria No. 1
05.2015 - 01.2016
- Preparation or Bread and Focaccias for 3 different restaurants, as this was the main and biggest out of 3 owned by the same company
- Preparation of pizzas and starters in Electric oven, with a lot of customers on weekend
- Celebrating weddings and private parties which required a lot of attention and care regarding the food preparation and service
Pizza Baker
Deka Bank
07.2014 - 10.2014
- In charge of the kitchen department
- Leading 2 co-workers with preparing the requirements for the service and different section’s products
- Preparing Gourmet Pizzas with a lot of attention for the preparation and decoration details
- Pizzas cooked in a last-gen convectional oven without fire
- Always evolving the menù with weekly alternatives and special pizzas
Education
Certificate - ISO/IEC 27001
Udemy
Online05.2023
Certificate - Cryptocurrency Forensics & Investigations
Udemy
Online01.2022
Certificate - HTML/CSS Novice Course
Mimo
Online02.2015
Approved - Computer Administration And Management
ITIS M. DelPozzo
Cuneo, Italy06.2011
Secondary School -
Scuola Media Giovanni XXIII
Barge, Italy06.2010
Skills
- Cryptocurrency Knowledge
- Security measures
- Pattern Recognition
- Blockchain Technology
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Self Motivation
- Analytical Thinking
- Risk Assessment
- Adaptability
- AML Compliance Expertise
- Financial Crime Investigation
- Compliance Monitoring
- Audit management
Educationandcourses
- ISO/IEC 27001
- Cryptocurrency Forensics & Investigation
- Ubuntu Linux Novice Course
- HTML/CSS Novice Course
- Certificado de Manipulación de Alto Riesgo (ES)
- Deutsche Rote Karte (DE)
Personal Information
Age: 29
Sex: Male
Nationality: Italian
Driving License: AM - B
US Citizen: No
Passport: Yes
Possibility to travel/relocate: Yes
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
French
Advanced (C1)
Catalan
Intermediate (B1)
Timeline
Security Audit Agent
Bezer Technology SL (Binance)
02.2023 - 09.2023
Security Agent
Moon Tech / Bezer (Binance)
03.2022 - 02.2024
Customer Service Agent
Moon Tech Spain SL (Binance)
09.2021 - 03.2022
Pizza Baker
216 Grammi
02.2019 - 09.2021
Customer Care Agent
AirBNB
05.2018 - 10.2018
Chef
Italian Tradition .IT
10.2017 - 05.2018
Crypto Trader
Freelancer
02.2016 - 08.2024
Pizza Baker
Osteria No. 1
05.2015 - 01.2016
Pizza Baker
Deka Bank
07.2014 - 10.2014
Certificate - ISO/IEC 27001
Udemy
Certificate - Cryptocurrency Forensics & Investigations
Udemy
Certificate - HTML/CSS Novice Course
Mimo
Approved - Computer Administration And Management
ITIS M. DelPozzo
Secondary School -
Scuola Media Giovanni XXIII
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