Tymofii Vlasenko
Valencia
Summary
A versatile professional with a unique blend of analytical marketing and high-touch hospitality experience. Proven ability to drive revenue through both digital channels (achieving a 70% ROI in arbitrage) and face-to-face interactions (Senior Waiter/Customer Relations). Expert in psychological sales, customer retention, and conflict resolution, with a consistent track record of turning one-time buyers into loyal, repeat clients.
Overview
3
3
years of professional experience
Work History
Senior Waiter
Pasqual+Sheila
Valencia, Spain
03.2025 - Current
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Resolved customer complaints calmly and professionally, providing swift resolutions to maintain restaurant reputation.
- Resolved customer complaints by providing replacement items and discounts, reinforcing positive restaurant reputation.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Served as primary contact for high-value guests, ensuring premium service experience and encouraging repeat visits.
- Sales Strategy: Utilized upselling techniques to increase the average check size, consistently exceeding daily sales targets.
- Managed complex customer complaints with professionalism, converting dissatisfied guests into brand advocates.
- Mentorship: Trained junior staff on service standards and communication etiquette to maintain a high-performance team environment.
Sales & Marketing Agent | Vape Industry / Retail
Entrepreneur
11.2022 - 06.2023
- Managed end-to-end sales processes in the highly competitive vape market, focusing on both customer acquisition and retention.
- Executed marketing strategies to drive traffic, generating consistent monthly income of $1,200 through optimised sales funnels.
- Analysed campaign performance to minimise wasted spend, attaining peak 70% ROI through precise audience targeting and product positioning.
- Monitored market trends and adjusted inventory and pricing strategies to maintain competitive advantage.
- Provided expert product consultations, building a loyal client base and increasing referral-based sales.
Education
Diploma of Higher Education - Marketing
Master.D
Remote01-2026
Certificate of Higher Education - Mathematics , Physics
Colegio Maria Inmaculada
Valencia, C01-2022
Skills
- Customer service excellence
- Customer experience
- Guest relations professional
- Sales strategy
- Conflict resolution
- Decision making
- Employee training
- Mentorship
- Team building
- Teamwork
- Positive attitude
- High energy
- Creative thinking
- Inventory management
- Product consultation
Languages
Ukrainian, Russian
First Language
English
Upper Intermediate
B2
Spanish
Upper Intermediate
B2
Timeline
Senior Waiter
Pasqual+Sheila
03.2025 - Current
Sales & Marketing Agent | Vape Industry / Retail
Entrepreneur
11.2022 - 06.2023
Diploma of Higher Education - Marketing
Master.D
Certificate of Higher Education - Mathematics , Physics
Colegio Maria Inmaculada