SQL
Tyler John Schultz
Customer Success Manager
Gluckstadt
Summary
A dynamic Customer Success Manager with a proven track record at Aklamio, excelling in customer relationship building and strategic planning.
Enhanced product offerings through data analysis and optimised client engagement, driving revenue growth. Skilled in CRM software, SQL use and adept at fostering strong client relations, ensuring high satisfaction and retention rates. With great references from customers I work with directly.
Being an Australian native, I've got a laidback, stress-free mindset. No task is too big or small, I'll approach each the same way, with attention to detail, and a revenues mindset.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Success Manager
Aklamio
Berlin
08.2022 - Current
- Analysed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategise future growth opportunities for clients.
- Data analysis and programme optimisations on the back of findings.
- Hosting quarterly QBRs, and work-shops.
Customer Support Specialist
Aklamio
08.2021 - 08.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilised CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Performance, and understanding of the product earned me a promotion to Customer Success Manager.
After-hours Support Specialist
Smart Frog
11.2020 - 08.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Business Manager
Sandbar Mildura
11.2016 - 08.2020
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximise territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Business Store Manager
Telstra Shop
01.2014 - 11.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Agent
Telstra Shop
01.2013 - 01.2014
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Bachelor of Arts - Media And Public Relations
Swinburne Tech University
Hawthorn 04.2001 -
Higher National Diploma - Business Administration And Management
Victoria University
04.2001 -
Skills
Customer relationship building
Customer retention
Revenue growth
Strategic planning
Client relations
CRM software
Report analysis
Negotiation
Research and due diligence
Analytical skills
Revenue forecasting
Budget management
Software
Saleforce
Gooddata
Snowflake
Tableau
Zendesk
Timeline
Customer Success Manager
Aklamio
08.2022 - Current
Customer Support Specialist
Aklamio
08.2021 - 08.2022
After-hours Support Specialist
Smart Frog
11.2020 - 08.2021
Business Manager
Sandbar Mildura
11.2016 - 08.2020
Business Store Manager
Telstra Shop
01.2014 - 11.2016
Sales Agent
Telstra Shop
01.2013 - 01.2014
Bachelor of Arts - Media And Public Relations
Swinburne Tech University
04.2001 -
Higher National Diploma - Business Administration And Management
Victoria University
04.2001 -
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