Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
Teacher
TRUONG THI KIM PHUONG

TRUONG THI KIM PHUONG

Alcobendas,M

Resumen profesional

Hotel tourism industry student with a keen interest in customer service. I have a strong ability to adapt to all types of environments and always contribute my best. I'm known for my ability to work in teams and my enthusiasm for learning and developing my skills. Looking for a job opportunity to gain more experience.

Datos destacados

4
4
years of professional experience

Experiencia

Housekeeping Coordinator

St.Regis Osaka
08.2022 - 07.2023
  • Worked with front desk to respond promptly to all guest requests.
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
  • Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
  • Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.

Service Greeter

Swissotel Nankai Osaka
09.2019 - 04.2022
  • Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
  • Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
  • Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
  • Demonstrated strong communication skills while answering questions about various products or services available instore.
  • Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
  • Managed customer inquiries, directing them to appropriate departments or staff members for further help.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Fielded customer complaints and notified managers.
  • Recommended products and services to customers based on personalized needs.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Formación

DIPLOMA IN BUSINESS ADMINITRATION -

ERC Institute
Singapore
10.2015

Japanese Language -

FUKUOKA INTERNATIONAL ACADEMY
Fukuoka Japan
03.2017

COLLEGE - INTERNATIONAL HOTEL COURSE

OSAKA YMCA INTERNATIONAL COLLEGE
Osaka Japan
03.2019

Spanish Language -

ENFOREX
Madrid, Spain
09.2024

Spanish language -

Jaleo Madrid- Spanish school
Espacio Sapiens, C. de las Mártires Concepcionista
09.2025

Enfatiza tus habilidades clave

  • Cleaning and sanitation
  • Customer service-focused
  • Training and mentoring
  • Quality improvements
  • Staff Training and Development
  • Problem-Solving

Cronología

Housekeeping Coordinator

St.Regis Osaka
08.2022 - 07.2023

Service Greeter

Swissotel Nankai Osaka
09.2019 - 04.2022

DIPLOMA IN BUSINESS ADMINITRATION -

ERC Institute

Japanese Language -

FUKUOKA INTERNATIONAL ACADEMY

COLLEGE - INTERNATIONAL HOTEL COURSE

OSAKA YMCA INTERNATIONAL COLLEGE

Spanish Language -

ENFOREX

Spanish language -

Jaleo Madrid- Spanish school

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TRUONG THI KIM PHUONG