Tracy O Brien
Lanzarote
Summary
At the age of 41 while I was still working as Cabin crew I decided I wanted to learn a trade .
I went to college and had the most amazing few years learning new skills ..
After a few years of really working hard to achieve what I wanted, I started to teach others ..
I think my most proud achievement is when I started teaching all the new techniques that I self taught myself to others .
My college trainer asked me to come to her salon to demonstrate my skills to both her and her staff ..
I also started the first Facebook education page for Uk and Ireland offering free hair education over 10 years ago .
It now has over 6 thousand members and still going strong .
Overview
28
28
years of professional experience
Work History
Sales Supervisor
Sun Care Central
06.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Hair Colorist
Self Employed
01.2013 - 06.2023
House Cleaner
PJB Villa Cleaning
03.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Cabin Crew Member
Aer Lingus
03.1999 - 12.2014
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Retail Store Manager
Here’s Health
04.1997 - 01.1999
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Education
Hairdresser - Hair
Waverly Academy
Cork 2012
A Levels -
Scoil Mhuire
Cork 06.1988
Skills
- Sales strategy development
- Motivational skills
- Sales training
- Store appearance and merchandising
- Goals and performance
- Sales coaching
- Sales team oversight
- Staff management
- Sales expertise
- Operations
- Staff training
- Training staff
- Influencing skills
- Meeting quotas
- Delivering reviews
- Team building
Timeline
Sales Supervisor
Sun Care Central
06.2023 - Current
House Cleaner
PJB Villa Cleaning
03.2022 - 03.2023
Hair Colorist
Self Employed
01.2013 - 06.2023
Cabin Crew Member
Aer Lingus
03.1999 - 12.2014
Retail Store Manager
Here’s Health
04.1997 - 01.1999
Hairdresser - Hair
Waverly Academy
A Levels -
Scoil Mhuire
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