Tracy Murdoch

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Greeted new customers, discussed specials and took drink orders.
• Followed strict recipes and drink measurements to minimize product used.
• Inspected dishes and utensils for cleanliness.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Met with chef to review daily specials and menu changes.
• Stayed up-to-date on menu changes to help customers make food choices.
• Informed customers about daily and seasonal specials.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Bussed and reset tables to keep dining room and work areas clean.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Explained daily specials and beverage promotions to exceed daily sales goals.

To care for clients daily needs ie washing,preparing meals,shopping,entertaining ie crosswords,word searches and board games Taking her out in car weekly but as client had dementia this was quite limited.

• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Worked with customers to understand needs and provide excellent service.
• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
• Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Recruited, hired and trained talented staff to fill vacancies.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Supervised daily activities of restaurant and 6 employees.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Set employee schedules, delegated work and monitored food quality and service performance.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Managed payroll, daily deposits and cost controls.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Purchased food and cultivated strong vendor relationships.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials and took drink orders.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Used cash registers and credit card machines to cash out customers.
• Stayed up-to-date on menu changes to help customers make food choices.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Informed customers about daily and seasonal specials.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Inspected dishes and utensils for cleanliness.
• Bussed and reset tables to keep dining room and work areas clean.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights and weekends.
• Inspected dishes and utensils for cleanliness.
• Used cash registers and credit card machines to cash out customers.
• Obtained cash bank and stocked service bar to prepare for operation.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Checked identification for minimum age for sale of alcoholic beverages.
• Greeted new customers, discussed specials and took drink orders.
• Met with chef to review daily specials and menu changes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Informed customers about daily and seasonal specials.
• Stayed up-to-date on menu changes to help customers make food choices.
• Bussed and reset tables to keep dining room and work areas clean.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Set up glassware, liquor and other necessary supplies for special events.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Followed strict recipes and drink measurements to minimize product used.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Built relationships with vendors to manage orders and negotiate costs.