Tracey Zambrana Roberts
Linton,Cambridgeshire
Summary
Dynamic professional with a strong foundation in communication, self-organisation, and time management. Demonstrates exceptional customer service and problem-solving abilities, complemented by decision-making skills and proficiency in remote work. Adept at managing inboxes and calendars, building working relationships, and adapting to diverse environments. Skilled in multi-tasking, setting up meetings, creating agendas, and taking minutes with a conscientious approach. Proficient in Microsoft 365 with a can-do attitude and enthusiasm for continuous improvement. Career goals include leveraging interpersonal skills to enhance team collaboration and drive organisational success.
Overview
34
34
years of professional experience
Work history
Solo Receptionist
Es Cane Apartments
03.2024 - 05.2025
- Company Overview: Ibiza
- Introducing new ways to save time, expenditure, and reduce the impact on the environment, and an improved first impression, customer service and efficiency.
- Ibiza
Locum Administrator
Oxfordshire County Council
01.2025 - 04.2025
- Company Overview: Adult Safeguarding, Adult Social Care (through 4Recruitement Services)
- Managing Safeguarding Inbox.
- Fielding incoming calls.
- Arranging meetings.
- General administration duties
- Adult Safeguarding, Adult Social Care (through 4Recruitement Services)
HR Administration Assistant
St Mary’s School
12.2023 - 03.2024
- Company Overview: Cambridge (through Pure Resourcing)
- Manage and co-ordinate the induction programme, liaising with the professional tutors and line managers and the Compliance Manager.
- To be the first point of contact for HR enquiries.
- To monitor the HR Inbox and alert the other team members to any urgent or important matters.
- Cambridge (through Pure Resourcing)
- Introducing changes to create a smooth and enjoyable interview process for both interviewers and interviewees.
Interim Commissioning Project Support Administrator
NHS England – East of England
12.2022 - 03.2023
- Company Overview: Primary Care and Public Health Transformation Team (through Arden & GEM)
- Admin support for the transformation project team managers and leads.
- Collation of monthly project management updates.
- Primary Care and Public Health Transformation Team (through Arden & GEM)
Adoption Panel Administrator
Cambridgeshire County & Peterborough City Councils
11.2020 - 03.2022
- Company Overview: Regional Adoption Agency
- Main point of contact for the panel members, social workers, and applicants.
- Panel organisation and administration, including setting up panels and minute-taking.
- Pro-actively ensured all forward planning was in place while the management role was vacant.
- Regional Adoption Agency
- Successfully co-ordinated the amalgamation project of Cambridgeshire County Council and Peterborough City Council to become the Regional Adoption process by successfully aligning all processes, procedures, and panel member teams.
Collections Assistant
Imperial War Museum Trading Company Limited
03.2020 - 08.2020
- Audit of photograph negatives
Business Support Officer
Cambridgeshire County Council
08.2016 - 04.2019
- Company Overview: Transformation Team, and Adult & Older People’s Services Directorate
- Complex diary management for heads of service, including setting up meetings and training courses.
- Mailbox coordination for heads of service.
- Transformation Team, and Adult & Older People’s Services Directorate
Personal Assistant to Service Director
Cambridgeshire County Council
11.2014 - 06.2016
- Company Overview: Children, Families & Adults Directorate
- Comprehensive Service Director administration support, especially diary and mailbox management.
- Coordination of heads of service monthly reports for Service Director.
- Booking team meetings and meeting rooms, preparation of agendas, and taking Minutes.
- Children, Families & Adults Directorate
- Introduced ideas to improve communication within the PA team.
- Volunteered to be the Fire safety officer.
Personal Assistant (Resort Support Executive) to Resort Manager, and Administrator
Thomson Holidays/ TUI UK
03.1996 - 08.2014
- Company Overview: Ibiza, Spain
- Event planning, organisation of meetings and meeting rooms.
- Effective project management of new hotel builds and refurbishments, managing to ensure they were completed on time and to avoid any programme changes.
- Ibiza, Spain
- Successfully project managed and introduced Thomson Weddings to the main portfolio in Ibiza, which increased revenue, and holiday satisfaction.
- Project managed several holiday TV programmes from start to finish.
- Sourced, negotiated the resort office move to larger premises saving on the current budget, and managed the change with the office resulting in a positive team spirit.
- Compensation and Legal Claims Recovery from suppliers, achieving 85% plus recovery.
Team Manager
Thomson Holidays
03.1991 - 02.1996
- Company Overview: Spain (Ibiza, Fuerteventura, Costa del Sol, and Almeria)
- Leading and driving the performance of own resort teams of up to 23 staff: reps, children’s reps, entertainers, and team leaders, to achieve key performance indicators in customer service and sales.
- Management of airport and administration teams, ensuring that the whole operation ran efficiently.
- Ensuring weekly that all excursion sales and car hire income was banked and accounted for correctly.
- Ensuring that hotels and apartments were up to UK standards in Health and safety, and taking action if there were concerns.
- Spain (Ibiza, Fuerteventura, Costa del Sol, and Almeria)
- Working with Friends of the Earth in the early 1990s, I was the project leader in reducing the impact on the environment of hotel laundry, by daring a hotel manager to place stickers in all of his rooms, requesting that they placed towels in the bath if they wanted fresh towels. It was a huge success, and other hotels followed suite.
- Successful implementation of company project to introduce a service centre in my area in addition to having hotel reps, and seeing-in and -off customers.
- Effective liaison with hotel and key suppliers in Ibiza and Fuerteventura to reduce customer complaint ratios to less than.
- Suggested and carried through a project for a monthly suppliers newsletter, showcasing excellence in all aspects of the hospitality industry, which was a great success.
Education
Certificate for Linguist Secretaries with Business - Office Techniques
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Audio Typewriting - Stage 2 - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Typewriting - Stage 2 - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Certificate in German for the Office - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Certificate in French for the Office - Advanced
Cambridge College of Arts & Technology (now Anglia Ruskin University)
GCE A-levels - English Literature, French, and German
Long Road Sixth Form College
Eight GCE O-levels - Mathematics and English Language
Linton Village College
Linton, CambridgeshireSkills
- Excellent communication skills
- Self-organisation
- Time management
- Customer Service
- Problem-solving
- Decision making
- Remote work
- Management of inboxes
- Management of calendars
- Building working relationships
- Adaptability
- Multi-tasking
- Setting up meetings
- Creating agendas
- Taking Minutes
- Interpersonal skills
- Proficient in Microsoft 365
- Can do attitude
- Enthusiasm
- Highly conscientious
Timeline
Locum Administrator
Oxfordshire County Council
01.2025 - 04.2025
Solo Receptionist
Es Cane Apartments
03.2024 - 05.2025
HR Administration Assistant
St Mary’s School
12.2023 - 03.2024
Interim Commissioning Project Support Administrator
NHS England – East of England
12.2022 - 03.2023
Adoption Panel Administrator
Cambridgeshire County & Peterborough City Councils
11.2020 - 03.2022
Collections Assistant
Imperial War Museum Trading Company Limited
03.2020 - 08.2020
Business Support Officer
Cambridgeshire County Council
08.2016 - 04.2019
Personal Assistant to Service Director
Cambridgeshire County Council
11.2014 - 06.2016
Personal Assistant (Resort Support Executive) to Resort Manager, and Administrator
Thomson Holidays/ TUI UK
03.1996 - 08.2014
Team Manager
Thomson Holidays
03.1991 - 02.1996
RSA Audio Typewriting - Stage 2 - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Typewriting - Stage 2 - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Certificate in German for the Office - Intermediate
Cambridge College of Arts & Technology (now Anglia Ruskin University)
RSA Certificate in French for the Office - Advanced
Cambridge College of Arts & Technology (now Anglia Ruskin University)
GCE A-levels - English Literature, French, and German
Long Road Sixth Form College
Eight GCE O-levels - Mathematics and English Language
Linton Village College
Certificate for Linguist Secretaries with Business - Office Techniques
Cambridge College of Arts & Technology (now Anglia Ruskin University)
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