Toni Ginard Pla
Barcelona
Summary
Proven leader with a track record of enhancing guest satisfaction and streamlining operations at RESA INTERNACIONAL EVENTS SL. Skilled in vendor negotiation and fostering teamwork, I've driven substantial business growth and improved efficiency. My approach emphasizes problem-solving and collaboration, achieving notable increases in revenue and customer satisfaction without exceeding a single numerical percentage.
Overview
29
29
years of professional experience
Work History
Hall Manager
RESA INTERNACIONAL EVENTS SL
01.2024 - Current
- Enhanced guest satisfaction by efficiently managing event logistics and coordinating staff responsibilities.
- Streamlined event planning processes for improved efficiency and costeffectiveness.
- Oversaw inventory management, maintaining adequate supplies while minimizing waste and cost overruns.
- Conducted post-event evaluations to identify areas of improvement, driving continuous process enhancements.
- Developed customized event packages to cater to diverse client needs, increasing bookings and revenue.
- Implemented safety protocols to ensure a secure environment for guests and staff during events.
CEO and OWNER
WET DREAMS SURF SHOP
12.2017 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Community Activator
Philip Morris International
11.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Store Manager
Billabong
01.2023 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Business Developer & Tax Advisor
A&A LEGAL
01.2015 - 11.2017
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Negotiated, prepared, and signed contracts with clients.
Store Manager
Locals Barceloneta
01.2011 - 12.2014
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Manager
Policlinica De Bebes ( Family Business)
01.1996 - 01.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
MACSON
01.2009 - 01.2011
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Supervisor Catalunya
FECSA ENDESA
01.2006 - 01.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Compliance Auditor
FISCHER INSTRUMENTS
01.2004 - 01.2006
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Analyzed all audit results and resolved all compliance issues.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
Team Coordinator
IGEST S. A.
01.1999 - 01.2002
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Education
Business Strategy
ESADE
Barcelona, Spain01.2022
Post Doc - TAX ADVISOR
CEF
BARCELONA09.2016
BBA - Business Administration And Management
UAB
Barcelona, Spain09.2009
FP - Arquitechture
ETP CLOT
Barcelona, Spain01.1999
Skills
- Health and safety
- Scheduling Management
- Guest Relations
- Facility Maintenance
- Vendor negotiation
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Italian
Beginner (A1)
Portuguese
Beginner (A1)
Timeline
Hall Manager
RESA INTERNACIONAL EVENTS SL
01.2024 - Current
Community Activator
Philip Morris International
11.2023 - 01.2024
Store Manager
Billabong
01.2023 - 05.2023
CEO and OWNER
WET DREAMS SURF SHOP
12.2017 - Current
Business Developer & Tax Advisor
A&A LEGAL
01.2015 - 11.2017
Store Manager
Locals Barceloneta
01.2011 - 12.2014
Store Manager
MACSON
01.2009 - 01.2011
Supervisor Catalunya
FECSA ENDESA
01.2006 - 01.2008
Compliance Auditor
FISCHER INSTRUMENTS
01.2004 - 01.2006
Team Coordinator
IGEST S. A.
01.1999 - 01.2002
Manager
Policlinica De Bebes ( Family Business)
01.1996 - 01.2014
Business Strategy
ESADE
Post Doc - TAX ADVISOR
CEF
BBA - Business Administration And Management
UAB
FP - Arquitechture
ETP CLOT
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