Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tomás Miguel Pires da Ponte

Tomás Miguel Pires da Ponte

Summary

Experienced in passenger service and safety protocols, ensuring a seamless flight experience. Utilizing effective communication and conflict resolution skills to address passenger needs and enhance satisfaction. Demonstrated track record of maintaining composure and efficiency in dynamic environments, contributing to overall team success.

Overview

5
5
years of professional experience

Work History

Cabin Crew

Ryanair
12.2022 - Current
  • Responsible for the comfort and safety of the passengers travelling with the company; Serving meals and drinks; Dealing with possible emergencies; Demonstrate emergency equipment and emergency conduct.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Good capacity to help and to give knowledge to others / Experience in costumer service / Objective speech / Creativity and dynamism in carrying out activities.
  • Team work / Team spirit / Problem solving ability and ability to adapt.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Experience as cabin supervisor (Purser)

Kitchen Assistant

II Giardino
08.2021 - 10.2022
  • Kitchen assistant at the breakfast services.

Counter Clerk

Manteigaria Silva
09.2020 - 08.2021
  • Handling an preparation of sausage and cheese boards;
  • Personalized costumer service;
  • Shift supervisor.

Education

9th year of schooling -

E.B 2.3 Prof Egas Moniz
01.2014

Initial cabin crew training -

IFA - Aviaition Training Center
Lisbon
09-2021

Cooking and Pastry Course -

Escola Profissional Agostinho Roseta
Lisbon
05-2017

Skills

  • Customer Service
  • Organization
  • Creativity
  • Problem Solving
  • Team Work
  • Reliability and punctuality
  • Safety awareness
  • Cultural sensitivity
  • Adaptability
  • Communication Skills

Languages

French
Elementary (A2)
English
Advanced (C1)
Spanish
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Italian
Elementary (A2)

Timeline

Cabin Crew

Ryanair
12.2022 - Current

Kitchen Assistant

II Giardino
08.2021 - 10.2022

Counter Clerk

Manteigaria Silva
09.2020 - 08.2021

9th year of schooling -

E.B 2.3 Prof Egas Moniz

Initial cabin crew training -

IFA - Aviaition Training Center

Cooking and Pastry Course -

Escola Profissional Agostinho Roseta

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Tomás Miguel Pires da Ponte