Trello
Tomas Ladera
Dedicated IT Specialist
Santa Cruz De Tenerife
Summary
Dedicated IT Specialist with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Detail-oriented, organized and meticulous. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Team Lead Member
Atos
Santa Cruz de Tenerife
09.2022 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Prepared variety of different written communications, reports and documents.
- Mentored and guided employees to foster proper completion of assigned duties.
IT Service Desk Engineer
Atos
Santa Cruz de Tenerife
09.2021 - 09.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
Hotel Front Desk Receptionist
Promotora Hotelera Canaria S.A.
Santa Cruz de Tenerife
02.2019 - 02.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Technical Support Specialist
MegaSystem Canarias
Santa Cruz de Tenerife
03.2017 - 11.2018
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Psychology
Universidad Bicentenaria De Aragua
Maracay, Venezuela 07.2012 - 09.2018
Skills
Team leadership and coaching
Software
Microsoft Teams
Microsoft Outlook
Microsoft Excel
PowerBI
Git
Certification
JavaScript Algorithms and Data Structures - freeCodeCamp
Timeline
IT Team Lead Member
Atos
09.2022 - Current
Intermediate HTML and CSS - The Odin Project
07-2022
JavaScript Algorithms and Data Structures - freeCodeCamp
02-2022
IT Service Desk Engineer
Atos
09.2021 - 09.2022
Learn HTML5 Programming from Scratch - Udemy
05-2021
German for Customer Service - Adeje
09-2019
Hotel Front Desk Receptionist
Promotora Hotelera Canaria S.A.
02.2019 - 02.2021
Technical Support Specialist
MegaSystem Canarias
03.2017 - 11.2018
Bachelor of Science - Psychology
Universidad Bicentenaria De Aragua
07.2012 - 09.2018
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