Trello
Tomas Ladera
Dedicated IT Specialist
Santa Cruz De Tenerife
Summary
Dedicated IT Specialist with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Detail-oriented, organized and meticulous. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Team Lead Member
Atos
Santa Cruz de Tenerife
2022.09 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Prepared variety of different written communications, reports and documents.
- Mentored and guided employees to foster proper completion of assigned duties.
IT Service Desk Engineer
Atos
Santa Cruz de Tenerife
2021.09 - 2022.09
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
Hotel Front Desk Receptionist
Promotora Hotelera Canaria S.A.
Santa Cruz de Tenerife
2019.02 - 2021.02
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Technical Support Specialist
MegaSystem Canarias
Santa Cruz de Tenerife
2017.03 - 2018.11
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Psychology
Universidad Bicentenaria De Aragua
Maracay, Venezuela 2012.07 - 2018.09
Skills
Team leadership and coaching
Support Ticket System Management
JavaScript
CSS
HTML
Software
Microsoft Teams
Microsoft Outlook
Microsoft Excel
PowerBI
Git
Certification
JavaScript Algorithms and Data Structures - freeCodeCamp
Timeline
IT Team Lead Member
Atos
2022.09 - Current
Intermediate HTML and CSS - The Odin Project
2022-07
JavaScript Algorithms and Data Structures - freeCodeCamp
2022-02
IT Service Desk Engineer
Atos
2021.09 - 2022.09
Learn HTML5 Programming from Scratch - Udemy
2021-05
German for Customer Service - Adeje
2019-09
Hotel Front Desk Receptionist
Promotora Hotelera Canaria S.A.
2019.02 - 2021.02
Technical Support Specialist
MegaSystem Canarias
2017.03 - 2018.11
Bachelor of Science - Psychology
Universidad Bicentenaria De Aragua
2012.07 - 2018.09