Tomislav Pajor

-Moving highly valuable and sensitive equipment around, and between the Fab's with correct procedures and in a safe and timely manner
-Working on one's own initiative and as part of a team to complete the required tasks
-Liaising with technicians with a view to problem resolution
-Work in grade A clean room, 24/7 basis

-Receiving deliveries of petrol and restocking the pumps
-Taking payment from customers for petrol, diesel, and other goods
-Re-stocking empty shelves and keeping the shop tidy
-Cashing up at the end of the shift and recording petrol pump readings
-Carrying out emergency procedures where necessary, such as dealing with fuel spillages

-Working daily with AVAYA system, securing continuous sales growth and long-term profitability by creating and
maintaining long-term positive relations with existing and future customers
-Secure fast and efficient service for both customers and IKEA store
-Solving problems and customers' claims in a friendly and efficient way
-Solve conflict situations by using assertive approach and keeping customers calm
-Comply with ASR rule and guidelines in daily work;
-Understand and use Contact centre KPIs in order to improve customer experience
-IKEA Business specialist (B2B sales)

-Team Leader of IKEA POP UP STORE in Split , Croatia (6 months project)

-Communication with team members and direct communication with customers
-Coaching and helping team members in every day activities
-Organizing regular education and training for team member and helping keeping the team focused and on track
-Provide guidance to the team based on management direction and coordinating shift schedules
-Manage the day-to-day activities of the employees and evaluate their performance
-Monitor sales activity, provide feedback and training to ensure successful sales performance, creating and analyzing monthly reports
-Develop and supervise ongoing promotions or motivational activities to increase productivity

-Working daily with AVAYA system, securing continuous sales growth and long-term profitability by creating and
maintaining long-term positive relations with existing and future customers
-Secure fast and efficient service for both customers and IKEA store
-Solving problems and customers' claims in a friendly and efficient way
-Solve conflict situations by using assertive approach and keeping customers calm
-Comply with ASR rule and guidelines in daily work
-Understand and use Contact centre KPIs in order to improve customer experience
-IKEA Business specialist (B2B sales)

-Sales skill improvement, monitoring and coaching team members, giving feedback and creating development plans using SMART goals, conducting briefs on weekly and monthly basis, call evaluation (on weekly basis), conducting monthly brainstorm with co-workers
-Creating statistics, everyday communication with customers on solving escalated problems in order to better understand the work and situations my co-workers have to handle

-Provided superior service via phones, e-mails and faxes as a receiver and caller
-Used questioning and listening skills that supported effective telephone communication
-Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
-Effectively dealt with job stress, angry callers, and upset customers, used the most appropriate way to communicate with different behavior types
-Applied the elements of building positive rapport with customers over the phone
-Tourist Info agent