Tom Solan
Malaga
Summary
Accomplished English Teacher designing English lesson plans to inspire and engage students. Highly adept in meeting course material requirements while focusing individual attention on students to promote success. Expert in promoting student reading and writing in and out of classroom to develop creativity and enrich lives.
Overview
17
17
years of professional experience
Work History
Part Time English Teacher
ICEC Idiomas
Malaga
10.2011 - Current
- Teaching English in large companies
- Providing training materials for students
- Completion of all attendance documentation
Customer Service Agent
Colt Technology
Barcelona
06.2010 - 10.2011
- Logging internet supply faults
- Liaising with internal and external engineers
- Updating customers until fault resolution
Part Time English Teacher
Barcelona
09.2009 - 06.2010
Freelance Promotions Executive
Dublin
05.2007 - 04.2009
- Carrying out field surveys
- Merchandising indoor and outdoor
- Mystery shopping
Education
Skills
- Communicating effectively
- Motivating
- Producing engaging material
- Online Instruction
- Records Management
- Energetic
- Technology implementation
- Composition Lessons
Additional Information
Contact centre experience and face-to-face contact with customers, Front of house customer service, Dealing with and resolving customer complaints, Confident Excel, Word, PowerPoint, e-mail and Internet user, Troubleshooting software and hardware issues, Multiple customised database systems experience, Selling via shop floor and telephone, Meeting and exceeding individual and team sales target’s, Increasing market share on local competitors, Promotions, Real Estate, Hotels, Market Research, Mystery Shopping, Bars, Introduction to Photoshop, Introduction to ITIL, In house database systems, Customer Service, First Aid
Citizenship
Irish/EU
Affiliations
- DIY
- Yoga
- Walking
Timeline
Part Time English Teacher
ICEC Idiomas
10.2011 - Current
Customer Service Agent
Colt Technology
06.2010 - 10.2011
Part Time English Teacher
09.2009 - 06.2010
Freelance Promotions Executive
05.2007 - 04.2009
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