Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Tom Gillespie

Zaragoza

Summary

Detail-oriented Customer Success and Data Operations professional with over 7 years of experience managing complex datasets, supporting SaaS platforms, and ensuring high standards of data accuracy. Skilled in customer success coordination, CRM management, and ESG reporting. Proven ability to streamline processes, build strong client relationships, and deliver consistent results in remote, international environments.

Overview

10
10
years of professional experience

Work History

Startup Operator

Elysium Venture Studios / Espy Go
07.2024 - Current
  • First hire at venture studio; designed processes, validated ideas, and managed early operations.
  • Took Espy Go from concept to first paying customers, handling sales demos, CRM, and client support.
  • Conducted deep market research and product ideation in SaaS and SEO/AI landscapes.

Independent Data Consultant

OxProx
03.2024 - 07.2024
  • Reviewed proxy voting data product for institutional investors; identified roadblocks and recommended improvements.
  • Produced sample reports/templates and advised CEO and dev team on product strategy.

Founder

Tiki Tracker
10.2022 - 07.2024
  • Built iOS/Android app for amateur football statistics and social media integration.
  • Secured 30+ signups with minimal ad spend, raising early product validation.
  • Managed remote developers and all marketing/operations; gained critical lessons in GTM and client traction.

Senior Director

Diligent
Remote
01.2022 - 01.2023
  • Company Overview: acquired by Diligent
  • Rebuilt and led a 100+ person hybrid team (51 internal, 52 outsourced) across multiple geographies to accelerate data operations and insights delivery.
  • Introduced a QA function lifting data quality by 4% in 90 days, directly improving SLA compliance and client confidence.
  • Developed comprehensive research reports on corporate governance trends and regulations.
  • Partnered with commercial teams to ensure data solutions directly aligned with client requirements, supporting record growth.

Head of Research Operations

Insightia
01.2020 - 01.2021
  • Led integration of shareholder activism and proxy voting datasets into a unified platform, creating cross-selling opportunities and deeper insights.
  • Managed 100+ tailored client data requests per quarter, strengthening relationships with institutional investors, advisors, and corporates.
  • Directed full shift to remote operations, maintaining productivity and client satisfaction.
  • Contributed directly to Insightia’s successful acquisition by Diligent.

Associate Director

Proxy Insight
01.2019 - 01.2020
  • Designed and scaled core processes for a leading global proxy voting database.
  • Collaborated closely with clients to shape product improvements and identify new data features.

Senior Research Analyst

Proxy Insight
01.2016 - 01.2019
  • Developed strong expertise in proxy voting, corporate governance, and shareholder disclosure.
  • Trained and mentored junior researchers, helping scale the team as the company grew.
  • Key Achievement: Played a pivotal role in building Proxy Insight into the global leader for shareholder activism and proxy voting data, integrating datasets that continue to anchor Diligent’s governance offering today.

Education

BA - Economics

University of Greenwich
London
06-2016

International Baccalaureate -

Sussex Coast College Hastings
Hastings
06-2012

Skills

  • ESG & Governance Data
  • Strategy
  • Data Quality & QA
  • Client Relationship Management
  • Market Research
  • Cross-functional Leadership
  • Operations Management
  • Excel
  • Asana
  • Slack
  • Pipedrive
  • Data Collection and Entry

Websites

Languages

English
First Language
Spanish
Upper Intermediate (B2)
B2

Timeline

Startup Operator

Elysium Venture Studios / Espy Go
07.2024 - Current

Independent Data Consultant

OxProx
03.2024 - 07.2024

Founder

Tiki Tracker
10.2022 - 07.2024

Senior Director

Diligent
01.2022 - 01.2023

Head of Research Operations

Insightia
01.2020 - 01.2021

Associate Director

Proxy Insight
01.2019 - 01.2020

Senior Research Analyst

Proxy Insight
01.2016 - 01.2019

BA - Economics

University of Greenwich

International Baccalaureate -

Sussex Coast College Hastings

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Tom Gillespie