Tobias Steenbergen
Barcelona
Summary
Commited employee, I give importance to work succesfully and in a team orientated atmosphere.
Positive patient and caring.
Overview
2025
2025
years of professional experience
Work History
Taxi Dispatcher
Connexion Taxi Services
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
Post sales Agent (customer service)
HP(Hewlett Packard)
07.2024 - Current
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted call-in customers with questions and orders.
Content Moderator
Majorel
10.2021 - 05.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Customer Service and Technical Helpdesk Agent
Newco communications
10.2018 - 10.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
Coffee Shop Worker
The New Balance
01.2014 - 09.2018
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sales Manager
Tommys skateshop
01.2012 - 01.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Voluntary Work
Kasteel 't nijenhuis (museum de fundatie)
01.1992 - 01.2002
- Helping with events and welcoming guests in a museum
Education
secondary vocational education -
Hanze college
08.1998
Vocational education -
Saalhorst college
06.1996
Skills
- Positivity
- Empathy
- Communication
- Willingness to learn
- CRM - systems
- Creative
- Caring
Hobbies and Interests
- Skateboarding
- Swimming
- Creativity
Personal Information
Nationality: Dutch
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
Dutch
Bilingual or Proficient (C2)
Timeline
Post sales Agent (customer service)
HP(Hewlett Packard)
07.2024 - Current
Content Moderator
Majorel
10.2021 - 05.2024
Customer Service and Technical Helpdesk Agent
Newco communications
10.2018 - 10.2021
Coffee Shop Worker
The New Balance
01.2014 - 09.2018
Sales Manager
Tommys skateshop
01.2012 - 01.2014
Voluntary Work
Kasteel 't nijenhuis (museum de fundatie)
01.1992 - 01.2002
Vocational education -
Saalhorst college
Taxi Dispatcher
Connexion Taxi Services
secondary vocational education -
Hanze college
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