Resourceful Travel Consultant passionate about providing dream experiences in business travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique business trips. Independent Travel Agent offering close to 1 year of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Hi, I’m
Tobias Hope
Summary
Overview
4
years of professional experience
1
Certification
Work History
Webhelp
Travel Consultant
01.2023 - Current
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Sjømatekspressen
Salesman
10.2019 - 01.2023
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Rema 1000
Store Clerk
08.2019 - 10.2020
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Randaberg VGSRandaberg
High School Diploma
08.2022
University Overview
Amadeus Certificate.
12 Weeks training from Egencia.
Skills
- Microsoft Outlook
- Microsoft Access
- Client Networking
- Team Oversight
- Critical Thinking
- Active Listening
- Sales Trends
- Cash Register Operation
- Sales Training
- Motivational Leadership
- Excellent People Skills
Certification
- CTC - Certified Travel Counselor
- Amadeus, Egencia - March2023
- Amadeus level 2, Amadeus - September2023
- Working with fare families, Amadeus - March2023
- Selling platform connect, Amadeus - March2023
Languages
Norwegian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Travel Consultant
Webhelp
01.2023 - Current
Salesman
Sjømatekspressen
10.2019 - 01.2023
Store Clerk
Rema 1000
08.2019 - 10.2020
Randaberg VGS
High School Diploma
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