Hi, I’m
Tina Verelst
Calpe
It is never too late to be what you might have been.
George Eliot
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
years of professional experience
1
Certification
Work History
Zurich Insurance
Agile Product Expert
06.2023 - Current
Job overview
- Define and communicate a clear product vision aligned with market trends and customer needs
- Develop comprehensive product strategies to drive growth and competitive advantage
- Customer-Centric Approach: Understand customer pain points and preferences to create user-centric product experiences
- Product Development & Optimization: Oversee end-to-end product development, from concept to launch, and continuously optimize product performance through data-driven insights
- Coaching & Team Empowerment: Provide mentorship and coaching to cross-functional teams, fostering a culture of innovation, collaboration, and excellence.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
Zurich Insurance
Head of Robo and Intelligent Automation Excellence
03.2021 - 05.2023
Job overview
- Leading a team of automation experts, with a key focus on Process Mining and BPM solutions and RPA
- Consultancy and advisory for customers with a technical focus on Intelligent Automation
- Being a strategic leader with active stakeholder management and business development
- Applied Agile Delivery methods to simplify process decisions through iterative development.
Zurich Insurance
Group Operational Excellence Manager
09.2016 - 02.2021
Job overview
- Leading the Operational Excellence tower within the Shared Service space, managing a team of several experts
- Challenging the business and identifying opportunities to improve business performance with a focus on customer service and cost efficiency
- Leading, influencing, diagnosing and helping develop recommendations to solve complex operational-specific ambiguous problems
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Being a trusted partner and adviser to business executives ensuring consistency in the approach and aspiration level between projects
Zurich Insurance
Business Change & Transformation Expert
09.2015 - 08.2016
Job overview
- Working with business unit leaders and management to handle change management, reinforce lean training and ensure effective design and deployment of solutions
- Applying ZWoW methodology (based on the McKinsey models of the 5 lenses) - Acting as project lead for a team of navigators
- Coaching business unit upper management in leading lean organizations
- Delivering and customizing training to employees to assist with obstacles in the transformation
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes
- Designed processes and systems supporting business needs before, during and after transitions
- Partnered with business teams to understand needs and mitigate potential problems.
Zurich Insurance
Group Business Architect
09.2013 - 08.2015
Job overview
- Provide support to operational transformations and change programs globally within different business segments or functions in order to maximize effectiveness, efficiency and services
- Participating in business standardization, leveraging available and necessary enablers such as activity frameworks, process frameworks or high level configuration/ organization designs
- Supporting the development of the target operating model and its implementation
- Collaborating with the COO area and other business segments to set business priorities and to identify areas of enhancement as part of continuous improvement and Lean philosophy
- Built digitization roadmap of processes, policies and data and system changes to achieve business outcomes
- Identified optimization potentials such as leveraging shared capabilities between processes, increasing adoption of technology or simplifying products and services to drive long-term improvements
Zurich Insurance
Customer Service Specialist
04.2010 - 08.2013
Job overview
- Customer contact for handling simple and standard customer and distributor- facing servicing requests
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Several Insurance Companies
Customer Service Specialist
08.2000 - 03.2010
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
Product SchoolRemote
Product Management Certificate
2023
RUGGent
No Degree from Criminology
1995
Koninklijk Atheneum AntwerpenAntwerpen
High School from Latin, Modern Languages
1993
Skills
- Project Management
- Organizational Skills
- Agile Delivery, Lean & Scrum Methodology
- Communication skills, both written and oral
- (Senior) Stakeholder management & Engagement
- Flexible, Dynamic, Can-Do attitude
- Large-scale workstreams, projects & programs
Certification
- Product Management Certificate, Product School
- Lean Black Belt Certificate
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Hobbies
Indulging in the world of cinema and television, my hobby takes me into the realm of writing reviews for movies and series from various streaming platforms. Under the moniker "Couch Confessions: Chronicles of a Binge-Watching Aficionado," I delve into the intricate plots, captivating characters, and storytelling nuances that unfold on-screen. This passion not only allows me to share my insights but also helps me connect with fellow enthusiasts who share the same excitement for cinematic experiences.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agile Product Expert
Zurich Insurance
06.2023 - Current
Head of Robo and Intelligent Automation Excellence
Zurich Insurance
03.2021 - 05.2023
Group Operational Excellence Manager
Zurich Insurance
09.2016 - 02.2021
Business Change & Transformation Expert
Zurich Insurance
09.2015 - 08.2016
Group Business Architect
Zurich Insurance
09.2013 - 08.2015
Customer Service Specialist
Zurich Insurance
04.2010 - 08.2013
Customer Service Specialist
Several Insurance Companies
08.2000 - 03.2010
Product School
Product Management Certificate
RUG
No Degree from Criminology
Koninklijk Atheneum Antwerpen
High School from Latin, Modern Languages
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