Tina Rakotondratsimba

• Assisting corporate clients in inquiries, issues, complaints and finding appropriate solutions when needed.
• Assisting in all aspects of arranging and booking travels including air, rail, hotel, car rental and alternate ground transportations
• Servicing clients by phone/ email/ chat
• Handling complex itineraries and manual airfare calculation & ticketing
• Handling daily queues
• Provide corporate clients with best deals and travel offers with negotiated rates while improving customer satisfaction ratings.

• Servicing corporate clients by phone/ email
• Created/ updated of company/travelers profiles in Amadeus
• Handling invoices & all required documents as per company policies
• After-sales services: reissue, refund
• Liaising with suppliers

Privately owned company established in 1992, specialized in corporate travel, conference & event management

Air France subsidiary handling the loyalty program, sales, ticketing and customer care within APAC, NORAM area

• Pricing, booking, issuance for both award and revenue tickets for Air France/ Klm
• After-sales (reissue, refund)
• Helpdesk for travel agencies in APAC, NORAM area
• Assisted members of Flying Blue program by email/phone
• Provided Amadeus training for new hires
• Provided assistance for reissue department

A month-internship followed by one-year-contract

• Assisted passengers with check-in, boarding and flight arrival as per airline requirements and policy
• Assistance on special needs