TIMOTHY BAMIKOLE
Barcelona
Summary
Experienced risk management analyst with years of expertise in assessing and mitigating financial risks. A seasoned professional with a successful track record spanning Six years of customer service, excelling in building lasting client relationships. Proven ability to navigate the intersection of analytical rigor and customer-centric communication for optimal business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Risk Management Analyst
Teleperformance Stripe
Barcelona
11.2023 - Current
- Conducted comprehensive risk assessments, identifying potential threats and opportunities, and provided recommendations for mitigation.
- Collaborated with cross-functional teams to develop and implement risk management strategies that reduced the company's exposure to market risks.
- Analyzed financial data and market trends to make informed decisions regarding investments and risk exposures.
- Prepared and presented risk reports to senior management, clearly articulating complex data and findings.
- Played a key role in ensuring compliance with relevant financial regulations and industry standards.
- Developed and maintained risk models, constantly improving their accuracy and effectiveness.
Customer Support Representative
Dave Insurance
Lagos
06.2014 - 05.2020
- Managed a high volume of customer inquiries via phone, email, and chat, achieving an average satisfaction score of 95%.
- Resolved issues related to policy updates, billing, and claims, consistently meeting resolution time targets, and achieving an 89% first-call resolution rate.
- Collaborated with underwriters and claims adjusters to expedite the resolution of complex customer cases and provide timely follow-ups.
- Processed policy changes and updates accurately, ensuring compliance with company and industry standards.
- Supported the sales team by providing accurate product information and facilitating upsell opportunities, contributing to an 80% increase in cross-sell conversions.
- Documented customer interactions in CRM software, maintaining detailed records that enhanced data accuracy and customer history tracking.
- Analyzed common customer concerns and suggested process improvements, leading to a 95% improvement in response times or customer satisfaction scores.
- Risk Assessment and Analysis
- Financial Modeling
- Market Risk Management
- Regulatory Compliance
- Data Analysis
- CRM Software (e.g., Salesforce, HubSpot)
- Statistical Software (e.g., SAS, R, Python)
- Financial Instrument Knowledge
- Strong Communication Skills
- Problem-Solving
- Team Collaboration
Education
MSc - Leadership and management
C3S Business School
06-2022
Bachelor - Economics
University of Ilorin
08-2013
Skills
- Risk Assessment and Analysis
- Financial Modeling
- Market Risk Management
- Regulatory compliance
- Data Analysis
- CRM software (eg, Salesforce, HubSpot)
- Statistical software (eg, SAS, R, Python)
- Financial Instrument Knowledge
- Strong Communication Skills
- Problem-Solving
- Team Collaboration
Certification
- Certificate in Cyber Security
- Certificate in FINTECH
- Diploma in Fintec Risk ToS foundation
- Diploma in Digital Marketing
- Business Analysis and Project Management
Accomplishments
- Best Performing Agent – Recognized as the top-performing analyst for July and August, achieving outstanding metrics in customer satisfaction and issue resolution rates in risk management.
- Team Support Award – Awarded "Most Supportive Team Member" for consistently assisting colleagues and contributing to a positive team environment.
- Table Tennis Champion – Won company-wide table tennis competitions, demonstrating strong focus, strategy, and competitiveness.
Timeline
Risk Management Analyst
Teleperformance Stripe
11.2023 - Current
Customer Support Representative
Dave Insurance
06.2014 - 05.2020
MSc - Leadership and management
C3S Business School
Bachelor - Economics
University of Ilorin
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