Tiago Martins

- Strategic Leadership: Direct the vision and strategy for IT products, ensuring alignment with the company's goals in the freight forwarding and logistics sector.
- Innovation Advocacy: Champion and implement innovative solutions. Employ methodologies such as Agile practices, the innovation funnel, and the '5-day sprint' approach to drive rapid and transformative product development.
- Global Collaboration: Engage in remote collaboration with teams and stakeholders worldwide. As a Portugal-based IT Product Lead, ensure global needs are understood and catered to, leveraging technology and communication tools to bridge geographical gaps.
- Product Development & Optimization: Oversee the full product lifecycle, from ideation to launch to post-launch enhancement. This includes successfully integrating a global TMS and fostering a culture of continuous improvement.
- Multicultural Team Management: Lead and mentor a diverse team, promoting a culture of unity, inclusivity, and excellence.
- Data-Driven Decision Making: Harness data analytics and business intelligence tools to make informed decisions, driving product excellence and operational efficiency.
- Stakeholder Communication: Engage with internal and external stakeholders, ensuring product alignment with user needs and market trends in the global supply chain.

- Monitored service after sale and implemented quick and effective problem resolutions.

- Coordinate Sea Freight Continuous Improvement activities.
- Monitor, coordinate and control SSC KPI / SLA activity.
- Standardize National tasks
- Liaise with Global Suppliers / Partners & Stakeholders.
- Develop project plans
- Promote reporting tools
- Design Confluence pages
- Establish Standard Operating Procedures (SOP’s)
- Performance control
- Training strategy, process improvement, project management, task outsourcing/migration to a Service Center, and systems support.
- Migrating the pricing model to a global standard system
- Monitor, evaluate and terminate FSL leakage and/or profit erosion
- Design new/innovative solutions to improve operations & service excellence by process improvement with a focus on automation of operational processes
- Support organizational re-structuring initiatives.

- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

• Responsible for the strategic planning and project management in the implementation of three new global sea freight systems in the
• Methodology has been successfully proven in 21 countries, now live with a workflow-based system for sea freight
• Second tier support to National Managers
• Preparation of the Export Operational Process migration to a new TMS
• Change management, requirements gathering, training, and implementation
• Preparation of client specific SOP manuals and working procedures
• Monitoring and securing optimal systems utilization to achieve productivity, data quality and efficiency
• Planning, implementing and monitoring task migration from 21 countries to a regional SSC (shared service center)
• Migrating pricing model to a global standardized system
• Monitor, evaluate and terminate FSL leakage and profit erosion
• Monitoring suppliers performance and quality
• Agile (Scrum) project management, Lean Six Sigma methodologies (DMAIC), and process mapping techniques in compliance with
• BPMN 2.0 standards
• Drafted change management policies to streamline introductions of new software and systems.

• Maersk Line agency
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Monitoring of documentation to submit to Port Authorities
• Key Business Relationship with carriers
• Quote, follow up and supervision of Tramp vessels
• Vessel attendance and official requirements
• Management of berthing and stevedoring operations
• Control of scale accounting, expenditure and supervise expenses not included in PDA
• Monitoring, control and follow up of equipment with clients
• Negotiation of timber/logs vessels
• Commercial and operational relation with carrier

• Responsibility of the Ocean Division P&L
• Organization of operational workflow, SOPs and KPIs
• Responsibility to build, lead and streamline a new operational team
• Procurement policy implementation
• Commercial relationship with shipping lines & co-loaders, terminals and fiscal warehouses
• Sales support
• Productivity, profitability and costumer complaints optimization
• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures
• Development and maintenance of transportation network on domestic and international freight that ensures business needs are met - Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures

• Responsibility of the P&L
• Procurement policies management
• Implementation, monitoring and follow up of KPI's
• Productivity and profitability optimization
• Procurement policies implementation
• Support Sales with competitive rates for active bids and new customers
• Prepare performance appraisal evaluations, coaching and providing career development to staff in collaboration with HR

• Implementation of CIEL (AS400) features, in alignment with regional strategy
• Process and systems improvement
• Project implementacion managment in several systems (JIRA
• Confluence,AS400)
• Creation and follow up of testing policies
• Promote and manage training to all systems users
• Initiation and monitoring of corrective actions within operations and cooperate with those areas to achieve expected results
• Productivity optimization initiative, reducing production costs and improving the quality of service
• Liaison between the business unity and IT teams
• Provide support to users
• Analyze requirements and local improvements, including subsequent follow up tests
• Achievements/Tasks
• Achievements/Tasks
• Achievements/

• Daily sea freight operations supervision
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Processed customs declarations and maintained records of customs documents.
• KPI report follow up
• Coordinate vacations and absences in order to ensure a smooth operational flow
• Documentation follow up
• Credit notes control

• Handle customers’ bookings
• Coordinate with carriers, vendors, overseas offices and customers to ensure smooth transactions as well as internal customers
• Ensure prompt delivery of cargo
• Update customers on status shipment
• Process custom permits, declarations and shipping documents
• Check ocean freight rates, handle cross trade shipments, handle billing issue and PO follow up
• Support sales department in terms of customer follow up, quotations and feedback

• Personal and consistent contact with existing customers
• Arrange appointments to meet new and existing clients
• Developing new sales, setting pricing, constructions contracts and payment terms
• Consistent over-achievement of sales targets
• Advising customers on delivery schedules and supporting after sales service
• Clear definition and dissemination of customers’ needs
• Creation of new, competitive solutions
• Report sales results to Portugal Country Manager
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

• Planning and scheduling of 25 vehicles delivering time and routing
• Support to the management team
• Cross functional cooperation with sales department
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Worked flexible hours across night, weekend and holiday shifts.