THOMAS MORINI

• Managed multi-level distribution networks (Distributors, Resellers, End Users) for HP, Kodak, and private-label large-format printing materials
• Developed and executed sales strategies, increasing market share and customer retention
• Negotiated contracts, rebate programs, and growth plans with key partners
• Provided training and product support, ensuring effective market penetration
• Represented the company at trade shows and industry events

Key Achievements:

• Boosted regional sales by 35% through targeted partner training and optimized distribution strategies
• Expanded market reach by 20% in Iberia and the Baltic States by securing new distribution agreements
• Launched and positioned new product lines, increasing brand awareness and profitability
• Negotiated long-term contracts with major distributors, driving recurring revenue growth

• Opened new markets in second-hand industrial machinery sales
• Sourced and negotiated equipment sales, handling contracts and logistics
• Managed buyer-seller relationships, driving revenue growth
• Represented the company at international trade fairs

Key Achievements:

• Increased machinery sales volume by 50% within a year through structured prospecting and sales processes
• Reduced transaction time by 30% via negotiation techniques and workflow automation
• Closed high-value deals with major European industrial firms, securing repeat business
• Developed a new sourcing strategy, improving lead acquisition and conversion rates

• Assisted hotel partners with registration, account setup, and troubleshooting
• Provided customer support for reservations, invoices, and portal management

• Recruited, trained, and managed a team of 20 call center agents
• Monitored team performance, ensuring service quality and efficiency
• Developed training programs and performance improvement strategies

• Led a team of 20 agents providing customer service and sales support
• Oversaw call center operations, real-time monitoring, and quality assurance
• Conducted team training, performance evaluations, and service optimizations

• Managed and trained two sales teams (26 agents) for Apple’s online store
• Conducted performance analysis and developed strategic improvements
• Led customer service enhancements and feedback analysis

• Assisted customers with product inquiries, sales, and post-sales support
• Provided technical guidance and ensured high-quality customer service