Thomas Lear
La Linea
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
VIP Sports Account Manager
888
09.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Shift Manager
888
02.2014 - 09.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Sports MSR
888
03.2008 - 02.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Loans and Mortgage Advisor
Beneficial Finance
01.2005 - 03.2008
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
GNVQ - Business Studies
Chelmsford College
06.2001
7 GCSEs A-C -
Great Baddow High School
Chelmsford, Essex08.1999
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Staff Training
- Account Management
- Event Planning
- Overcoming Objections
- Performance Evaluations
- Managing accounts
- Training Materials and Documentation
Timeline
VIP Sports Account Manager
888
09.2018 - Current
Shift Manager
888
02.2014 - 09.2018
Sports MSR
888
03.2008 - 02.2014
Loans and Mortgage Advisor
Beneficial Finance
01.2005 - 03.2008
GNVQ - Business Studies
Chelmsford College
7 GCSEs A-C -
Great Baddow High School
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