Thomas Burke
Manchester
Summary
Cabin crew, Flight Manager and Crew instructor/line checker with over 23 years in the industry. Doing a Job I enjoy is a blessing most people don't get to experience. I love being in the customer care role and take great pride in providing a second to none experience. Besides looking after our customers I also look after the crew. Not just a team leader, but also part of the team
Overview
8
8
years of professional experience
Work History
Cabin Crew Senior
SAS
11.2021 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Inflight Instructor/line Checker
Norwegian (long haul)
03.2015 - 06.2021
- Training new crew to a high level of safety and other flight procedures
- Welcoming new crew, being always approachable
- Checking the safety standard of other crew
- Training first aid to a high standard
Education
No Degree - Health And Social Science
Lewisham Collage
London 09.2015
No Degree - GCSE
Salendine Nook High School
Huddersfield, UK07.1995
Skills
- Critical Thinking
- Security Measures
- Flight Management
- Coaching and Training
- Safety and Security Procedures
- Interpersonal Skills
- Training Junior Team Members
Timeline
Cabin Crew Senior
SAS
11.2021 - Current
Inflight Instructor/line Checker
Norwegian (long haul)
03.2015 - 06.2021
No Degree - Health And Social Science
Lewisham Collage
No Degree - GCSE
Salendine Nook High School
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