Thierry TOKOU L.
Product Designer - Manager
Cadiz,Cadiz
Summary
Results-oriented product manager skilled in enhancing customer satisfaction through effective project and roadmap execution and team leadership. Leverages strong communication and collaboration skills to drive operational efficiency and resolve complex challenges in fast-paced environments.
Overview
2
2
Certification
16
16
years of professional experience
Work History
Selling Partner Support
AMAZON
WFH
09.2022 - Current
- Provided remote support to Sellers and brand owners, addressing technical issues via email, phone, and chat, including merchant and FBA amd inventory missing inquiries, Products detail pages issues, brand detail pages problems, and reimbursement claim requests; KYC and compliance; served as POC for NRR, conducting in-depth case analysis and collecting insights to enhance team effectiveness.
- Facilitated cross-functional teamwork to implement innovative solutions for customer satisfaction.
Founder and Designer
LUMINARTIA
12.2018 - 03.2022
- Founded LUMINARTIA in Senegal, specializing in unique lighting and decorative item designs that reflect local culture and craftsmanship.
- Designed, developped and produced lighting and decorative items, hiring and managing a team of 2-3 production associates, overseeing finances, marketing, sales, resources, time management, and workshop development and maintenance.
- Established strategic vision and direction for the creative arts organization. - Facilitated lighting in diverse projects from hotel restoration (Palm Beach hotel in Saly) to Musical event lighting design ( O clair de Lune festival SALY) - Developed partnerships with local artists, retailers, Art galleries and for successful collaborations.
Sales Representative
Edition des Trois Fleuves
01.2012 - 01.2014
- Sold interactive education encyclopedias, enhancing customer access to educational resources - D2C sales, generated leads via cold calls and established direct consumer relationships - Enrolled clients in sales contracts with staggered bank payments, facilitating manageable payment options for customers - Business travel and product promotion at a national scale.
- Engaged customers to identify their needs and recommend suitable products. - Developed product promoters from Customer relationship - Conducted product demonstrations to showcase features and benefits effectively.
- Trained on site and on field New Hires - Managed customer inquiries and resolved issues to enhance satisfaction levels. - Collaborated with team members to strategize on sales approaches and promotions. - Conducted market research to identify new sales opportunities and trends. - Provided feedback to management on customer preferences and market dynamics.
Assistant Manager
BADALA HOTEL
01.2012 - 03.2012
- Inventory management - Managed cash transactions, ensuring financial integrity. and staff coordination and shift management (16 people) to enhance workflow efficiency. - Customer service - Events coordination - Vendors and Suppliers Delivery control - Trained new hires.
- Implemented customer feedback systems to enhance guest satisfaction.
- Assisted in managing daily hotel operations and guest services.
Assistant in Sponsoring team
OVATION Evenements
09.2011 - 12.2011
- Prospected media and businesses for event sponsorship opportunities - Negotiated sponsorship contracts to secure funding for events.
- Managed vendor relationships to facilitate smooth event operations.
- Coordinated event logistics and schedules to ensure timely execution.
Freelance administrative assistant
MEMORIA
04.2011 - 10.2011
- Digitized colonial era archives in Excel to improve accessibility and organization.
- Organized and maintained filing systems for easy document retrieval.
Supervisor
LA BRASSERIE DE BADALA
03.2010 - 10.2011
- Delivered attentive service to guests, addressing requests promptly. - Coordinated timely and accurate delivery of room service orders for guest satisfaction. - Oversaw daily operations, optimizing workflow for improved service delivery. - Restaurant and Bar Stock management - Team coordination - Event service.
- Supervised daily operations to ensure smooth service in a high-volume restaurant. - Facilitated feedback and good practices sharing across team on menu items, service standards, and customer interaction techniques. - Facilitated procurement to maintain efficient kitchen operations.
Education
OPTIMAL PRODUCT MANAGEMENT CERTIFICATE - Product Management
PRODUCTSIDE
USA11-2025
Project Management Professional Certificate - Project Management
COURSERA
Google02-2025
Master - Product Design
ESDESIGN
Barcelona, SPAIN05-2024
Degree - Marketing and Sales Technics
UFP/IUG
Bamako, MALI09-2012
Skills
- Leadership
- Time management
- Active listening
- Adaptability
- Result oriented
- Generative AI - AI assisted work handling
- Benchmarking
- Customer relationship management
- Product roadmap and lifecycle management
- Competitive analysis
- Strategic planning
- Customer onboarding
- Project management
- Work and communication management tools ( Asana, Slack, Chime, Clickup)
- Design thinking
- Cross-functional teamwork
- Professional communication
- Market analysis
- Proficient in MS office Suite, Adobe creative suite, SOLIDWORKS, Keyshot
Certification
- Project Management Professional certificate, Google - COURSERA
- Optimal Product Management, PRODUCTSIDE
Hobbies and Interests
- Reading
- Writing
- Drawing
- Design and Sketching
- Music
- Sports
- Cooking
Languages
- English, C1
- Spanish, B2
- French, Native
Timeline
Selling Partner Support
AMAZON
09.2022 - Current
Founder and Designer
LUMINARTIA
12.2018 - 03.2022
Sales Representative
Edition des Trois Fleuves
01.2012 - 01.2014
Assistant Manager
BADALA HOTEL
01.2012 - 03.2012
Assistant in Sponsoring team
OVATION Evenements
09.2011 - 12.2011
Freelance administrative assistant
MEMORIA
04.2011 - 10.2011
Supervisor
LA BRASSERIE DE BADALA
03.2010 - 10.2011
OPTIMAL PRODUCT MANAGEMENT CERTIFICATE - Product Management
PRODUCTSIDE
Project Management Professional Certificate - Project Management
COURSERA
Master - Product Design
ESDESIGN
Degree - Marketing and Sales Technics
UFP/IUG