Hi, I’m
THERESA OPPONG YEBOAA
Birmingham
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated worker with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Passionate worker with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Organised and dependable worker with experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
years of professional experience
Work History
Komplex Care
Mental Health Support Worker
03.2023 - 02.2024
Job overview
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
UK Clothing
Retail sales assistant
08.2021 - 02.2023
Job overview
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Processed returned or exchanged items and provided refunds to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Collaborated with sales managers to meet target quotas.
A2L Care services
Health care assistant
03.2021 - 06.2021
Job overview
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered blood tests and blood pressure checks.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Monitored client health conditions and reported immediate issues to manager.
- Safely escorted patients during medical appointments and hospital visits.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Worked closely with nurses to maintain high levels of communication.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
Lilly health care
Mental Health care assistant
12.2020 - 03.2021
Job overview
- Took on additional tasks on manager's request.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Understood and adhered to company's health and safety policies.
- Demonstrated open communication and collaborated with various teams.
- Completed assigned work within deadlines and to company standards.
- Provided printing, photocopying scanning support to colleagues.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Typed and edited documents and presentations for manager.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Received, sorted and distributed incoming mail.
- Used problem-solving skills to resolve challenges and prioritise workload.
Locum Meds
Health care assistant
07.2020 - 12.2020
Job overview
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Explained treatments and hospital processes to patients.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Submitted reports to manager regarding status of client.
- Safely escorted patients to and from medical appointments and hospital visits.
- Supported clinical staff to complete health assessments.
Saymour House
Health care assistant
09.2019 - 06.2020
Job overview
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered blood tests and blood pressure checks.
- Monitored client health conditions and reported immediate issues to manager.
- Safely escorted patients during medical appointments and hospital visits.
- Accompanied client to medical or dental appointments, grocery and errands.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Explained treatments and hospital processes to patients.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Ignite health
Support worker
02.2019 - 03.2020
Job overview
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Administered medication with rigorous planning and recordkeeping.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
Asda
Assistant caterer
03.2019 - 09.2019
Job overview
- Planned ingredient amounts to prevent waste or overages.
- Provided estimations of food and personnel costs needed to successfully host events.
- Inspected received supplies to verify quantity, quality and specifications of orders.
- Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Delegated tasks to other employees during events to reduce downtime and improve productivity.
- Adjusted menus regularly to meet clients needs while maintaining competitive pricing.
- Conducted walk throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
- Sourced and selected food and beverage suppliers for contracted events.
- Set up event area and line service in line with event theme.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Controlled seating flow to maximise profitability.
ESFOSA MATADERO OSONA
Matadero
02.2018 - 01.2019
Job overview
- Maintained meat processing equipment to highest standards for optimal use and longevity.
- Skinned and trimmed animal carcasses for cut preparation.
- Transformed primal cuts into smaller cuts ready for retail.
- Sharpened and adjusted equipment to maintain cutting precision.
- Weighed products to provide customers with exact requested quantities.
- Customised meat products to match individual customer orders or wholesale requests.
- Documented quantity of meat received and sold to keep proper business records.
- Educated store staff members on speciality meat cuts, handling methods and sanitation guidelines.
- Ordered proper amounts of inventory to meet expected demand and minimise product loss.
- Dressed animal cuts, prepared packages and added accurate prices for sale.
- Maintained excellent knife techniques to butcher and carve cuts appropriately.
- Took daily readings of display case temperatures and rotated stock for minimum spoilage risks.
- Served counter customers, selecting, preparing and pricing requested items.
Education
Birmingham City UniversityBirmingham
Bachelor of Science from Mental Health Nursing
09.2021 - 07/2024
University Overview
- Honours Degree
- Continuing education courses in Mental heath degree
Anglican Senior High SchoolGhana/Kumasi
High School Diploma from General Studies/ESO
05.2018
Skills
- Communication
- English language
- Support working
- Helping others
- Reading
- Project management
- Technology
- Customer service oriented
- Confident communicator
- Face-to-face selling
- Outstanding customer service
- Self-motivated
- Superb time management
Languages
English
Native
Spanish
Native
Afrikaans
Native
French
Intermediate
Timeline
Mental Health Support Worker
Komplex Care
03.2023 - 02.2024
Birmingham City University
Bachelor of Science from Mental Health Nursing
09.2021 - 07/2024
Retail sales assistant
UK Clothing
08.2021 - 02.2023
Health care assistant
A2L Care services
03.2021 - 06.2021
Mental Health care assistant
Lilly health care
12.2020 - 03.2021
Health care assistant
Locum Meds
07.2020 - 12.2020
Health care assistant
Saymour House
09.2019 - 06.2020
Assistant caterer
Asda
03.2019 - 09.2019
Support worker
Ignite health
02.2019 - 03.2020
Matadero
ESFOSA MATADERO OSONA
02.2018 - 01.2019
Anglican Senior High School
High School Diploma from General Studies/ESO
01/2018
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