Theo Kritikos
Athens
Summary
I am a motivated and ambitious 23-year-old student pursuing a Bachelor's degree in Tourism Business Management. With a passion for the world of Luxury Hospitality, I am dedicated to honing my skills and knowledge in this sector. As I finish the final year of my degree, I eagerly anticipate embarking on a career that will allow me to continue contributing my enthusiasm and expertise to the world of luxury hospitality."
Overview
5
5
years of professional experience
Work History
Reservation & Sales Agent Trainee
The Barcelona EDITION
07.2023 - 12.2023
- Handle inquiries and reservations from guests, either over the phone, via email, or through the hotel's reservation system
- Assist customers in selecting the right type of accommodation and booking rooms, taking into account factors like room availability, rates, and special requests
- Upselling rooms or packages to guests based on their needs and preferences
- Suggest additional services, such as room upgrades and dining reservations to enhance the guest's experience and increase revenue for the hotel
- Collaborate with other departments within the hotel, such as housekeeping, front desk and Events to ensure that guest requests are fulfilled promptly
- Also ensure that guest profiles and payment information are up to date in the hotel's reservation system
- Nominated as the champion of the reservations team for the Festive events and the handling of all sales, enquiries, reservations and petitions for the hotel’s 3 F&B Outlets, in coordination with the Marketing,F&B and Kitchen managers.
Front Office/ Assistant Manager
Connect Apartments
05.2022 - 09.2022
- Management and filing of all bookings from multiple platforms (AirBnB, Booking, Expedia, Direct)
- Arrangement of transfers for clients to and from the apartments
- Assistance with the logistic organization and supply of the apartments
- Organization of daily briefings with the rest of the staff
- Answering all forms of inquiries in accordance with the operation’s standards
- Reviewing marketing data about potential expansions as well as utilization of customer feedback
- Provide all incoming clients with the necessary information regarding the check in and check out procedures of the apartments.
F&B Assistant
SunSpot Hotel
05.2019 - 08.2019
- Daily Coordination between Front of the House and Back of the House operations
- Deliver superior service and maximize customer satisfaction
- Strive to improve service performance
- Develop relations between fellow coworkers and customers
- Maintain exceptional operational integrity
- Find ways to improve the overall business imagine.
Education
Bachelor’s Degree - Tourism Business Management
UNIVERSITY OF PEIRAEUS
Athens12.2023
Skills
- Strong Computer Skills Opera PMS Microsoft Office: Excel/PowerPoint/Word
- Leadership
- Adaptability
- Professional demeanor
- Communication skills
- Problem solving
- Excellent in working within a team
- Adept in fast-paced working environments
- Public relations
Languages
Greek
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Reservation & Sales Agent Trainee
The Barcelona EDITION
07.2023 - 12.2023
Front Office/ Assistant Manager
Connect Apartments
05.2022 - 09.2022
F&B Assistant
SunSpot Hotel
05.2019 - 08.2019
Bachelor’s Degree - Tourism Business Management
UNIVERSITY OF PEIRAEUS
Similar Profiles
Mateu Rovira BarrisMateu Rovira Barris
Firefighter at Ajuntament de Barcelona (Barcelona Council)Firefighter at Ajuntament de Barcelona (Barcelona Council)
Pascual Garcia BorgesPascual Garcia Borges
Cook 1 at The Miami Beach EDITION- Market By Chef Jean GeorgesCook 1 at The Miami Beach EDITION- Market By Chef Jean Georges
Lakshminarasimha Naidu DurgaLakshminarasimha Naidu Durga
Chef De Partie at The Singapore EditionChef De Partie at The Singapore Edition