Thembekile Tshuma

I am a hospitality professional with extensive experience in fine dining, guest service, and staff training. Over the years, I have developed strong skills in customer care, team collaboration, wine knowledge, and restaurant operations. My background includes certifications in Hospitality Management, Customer Service, and Hotel Operations, where I gained expertise in communication, complaint handling, and working in fast-paced environments. After finishing my WSET Level 2 Award in Wines,which enhanced my wine and beverage knowledge to deliver exceptional dining and guest experiences. I am currently doing a cross training to become a sommelier within my department in front of house operations, which includes customs declaration, inventory management, customs declaration, crunch time, wine tastings. I am passionate about raising service standards, developing teams, and creating memorable guest experiences both in person and remotely. I am also a

wine professional with commitment to high standards and achieving results. Extensive background in wine selection, inventory management, and enhancing dining experiences. Known for team collaboration and flexibility in dynamic environments, with focus on customer satisfaction and wine expertise.

• WSET Level 2 Award in Wines Oct 2025
• Management Foundations in the Hospitality Industry Jul 2025
• Mastering Luxury Hospitality: Fundamentals to Leadership Jul 2025
• Wine Tasting: Sensory Techniques for Wine Analysis Jun 2025