The Career Peak
London
Summary
The Career Peak has this exceptional candidate who is looking for a Hardware Engineering Job. A young and dynamic team player with a strong hardware engineering background, simplifying complex processes, fostering growth in collaborative teams, and seeking new challenges and opportunities. Open to relocation.
More Information: Alexander Loffeld (+44 203 2898343) or by email (contact@thecareerpeak.com).
Overview
12
12
years of professional experience
1
1
Certification
Work History
HARDWARE ENGINEERING ADVISER
UTOPIA CENTER
04.2013 - 06.2021
- Led a team of Apple Technicians for eight years
- Conducted tests on new hardware and software, resulting in 20% reduction in product defects
- Diagnosed and resolved over 350 hardware issues on various devices, achieving 97% customer satisfaction rating
- Collaborated with suppliers and delegation companies to implement warranty support, reducing resolution time by 15%
- Responded to on-site requests and provided remotely for 300+ customers, maintaining 99% response rate within 24 hours
- Troubleshot and debugged performance issues, resulting in a 25% improvement in system efficiency
- Mentored and trained 10 junior computer technicians on procedures and problem-solving techniques, contributing to a 40% decrease in technical errors
- Streamlined scheduling updates by saving 2 hours per week through Calendly, increasing team productivity by 10%
HARDWARE ENGINEERING TECHNICIAN NEGAREH
03.2009 - 03.2013
- Facilitated effective communication and coordination between engineering and supporting departments, leading to a 30% decrease in miscommunication errors
- Reduced ticket volume by 17% by creating an FAQ portal on the company's Remote platform, resulting in faster issue resolution and improved customer satisfaction
- Installed, configured, and maintained hardware, software, and drivers, contributing to a 15% reduction in system downtime
- Repaired and replaced peripheral equipment such as phones, printers, and modems, resulting in a decrease in equipment failure rate
- Troubleshot system failures and bugs, providing timely solutions to restore functionality, resulting in a decrease in system downtime
- Adapted existing programs to meet user requirements, improving overall user experience by 15%
- Advised and provided guidelines to customers, resulting in a 20% increase in customer retention
- Maintained detailed records of repairs and fixes for future reference, ensuring accurate tracking of issue resolutions.
Education
Bachelor of Science - SOFTWARE TECHNOLOGY
Azad University of North Tehran
Tehran07.2020
Skills
- Digital Skills
- Microsoft Office Programs Canvacom SaleForce Computer and Internet skills SAP
- Skills
- Hard Skills:
- Critical Thinking, Creativity, Analytical Thinking, Debugging, Testing, Hardware and Software
- Installation, Hardware Repair and Replacement, Negotiation
- Soft Skills: Effective Communication, Technical Documentation Management, Networking, Resilience, Time
- Management, Team Collaboration, Coachability
- LANGUAGE SKILLS
- DIGITAL SKILLS
- ADDITIONAL INFORMATION
- COMMUNICATION AND INTERPERSONAL SKILLS
Certification
ASSOCIATE OF COMPUTER SOFTWARE Wtb Azad University of Tehran west
Mother tongue(s): PERSIAN
Other language(s): ENGLISH ADVANCED LEVEL | ARABIC INTERMEDIATE LEVEL | FRENCH BASIC
LEVEL
Digital Skills - Test Results
A Information and data literacy ADVANCED Level 6 / 6
B Communication and collaboration ADVANCED Level 6 / 6
C Digital content creation ADVANCED Level 6 / 6
D Safety ADVANCED Level 6 / 6
E Problem solving ADVANCED Level 6 / 6
Results from self-assessment based on The Digital Competence Framework 2.1
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Persian
Bilingual or Proficient (C2)
Timeline
HARDWARE ENGINEERING ADVISER
UTOPIA CENTER
04.2013 - 06.2021
HARDWARE ENGINEERING TECHNICIAN NEGAREH
03.2009 - 03.2013
Bachelor of Science - SOFTWARE TECHNOLOGY
Azad University of North Tehran
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