Summary
Overview
Work History
Education
Skills
Awards And Residencies
Websites
Languages
Timeline
Generic
Thaís DeMelo

Thaís DeMelo

Barcelona

Summary

Creative and film director with a strong background in customer success, data annotation and client relations. Experienced from pre- to post-production, with additional expertise in managing enterprise accounts and delivering high-level customer service within fast-paced, tech-driven environments. Successfully balanced my artistic career with commercial experience, leading client onboarding, retention, and expansion at a high-growth AI company, and providing technical support and customer care across a multilingual, cross-functional team. Awarded 'Best Female Director' and 'Best Film' at festivals in the U.S., Brazil, Azerbaijan, and the U.K. Nominated for the Grand National Prix at FEST: New Directors, New Films (Portugal), with my last, The Ash Heap, created during a grant at Polo Gaivotas Art Residency (2021/22).

Overview

9
9
years of professional experience

Work History

Founder: Film Director, Editor, Colorist, Producer, Distributor, Sales, Casting & Creative Director

MAD.PERRO films
09.2017 - Current
  • Director, Producer, Editor, Color Grading & Screenwriter of many films, fashion, and music content.
  • Music Festivals covered by Mad Perro: Afropunk Bahia, Rock in Rio (Rio de Janeiro), TV Production (MUSICBOX TV)

Data Annotation Specialist

AI DataWorks Brasil
Sao Paulo
01.2025 - 06.2025
  • Annotated and labeled textual, visual, and audio data to train artificial intelligence models.
  • Classified and organized large volumes of data, ensuring accuracy and consistency in annotations.
  • Utilized specialized annotation tools and software to mark and validate data effectively.
  • Collaborated with multidisciplinary teams to optimize processes and improve data quality.
  • Performed quality reviews to ensure adherence to project standards and guidelines.
  • Contributed to the development of annotation guidelines for various types of data.

Line Producer, Editor, Colorist

NIHAO FILMS
Barcelona
12.2023 - 07.2024
  • Produced, edited and coloured the film trilogy 'Timber in Cities' by Built by Nature. Sponsored by the Madrid City Hall, Climate/KIC UK, The Institute for Advanced Architecture of Catalonia (IAAC), Mass Madera.
  • Head of Production in Barcelona + Madrid (Spain), Milan (Italy), Nimes (France) and London (UK)

Customer Success Specialist

ElevenLabs
Rio de Janeiro
03.2023 - 01.2024
  • Managed a portfolio of 40-50 enterprise clients in Brazil, focusing on onboarding, retention, and account expansion.
  • Led renewals and upsells, exceeding NRR and GRR targets.
  • Monitored product adoption to identify risks and growth opportunities.
  • Collaborated cross-functionally to scale CS processes and improve user experience.
  • Acted as a strategic link between clients and product in a fast-paced Al environment.

Customer Support Agent (Hybrid)

Ifood
Rio de Janeiro
03.2021 - 12.2021
  • Provided high-volume customer support through live chat and email, assisting users, delivery partners, and restaurants with order issues, account access, and platform navigation.
  • Delivered clear guidance on payments, refunds, delays, and app-related troubleshooting, ensuring a smooth experience across all user types.
  • Handled sensitive cases involving service failures, compensation, and high-stress situations with empathy and professionalism.
  • Maintained KPIs in resolution time, satisfaction ratings (CSAT), and response quality using internal CRM and ticketing systems.
  • Assisted customers with inquiries via phone and chat support.

Editor, Producer, Scriptwriter, Ass. Director, Art & Cast Director

Stella Maris Filmes
BRAZIL
01.2017 - 12.2019
  • Films: Yomango (2017), Boca Suja (2018), Stay Sick (2019) all dir Alexandre Guena.
  • ISOLDA (fashion (2018), dir Alexandre Guena, Pedro Carballal, Thaís DeMelo.
  • Production Management of more than 8 films Dramaturgy and Casting Training.

Line Producer

Mercúrio Produções Ltda
BRAZIL
09.2018 - 11.2018
  • Film: The Woman Of Her Own Light, dir Sinai Sganzeria (full length).

Line Producer (Contract)

SET MAGIC AUDIOVISUAL
Spain
  • LINE PRODUCER: TV MOVIE-MIRÓ (The life and artistic career of highly talented and worldwide known artist, Joan Miró).

Assistant Script Supervisor

SAYAKA PRODUCCIONES
Spain
  • FILM: Daniela Forever, dir. Nacho Vigalondo.

Editor, Colorist, Director

ONEDOT
Portugal
  • Editing and Color of many advertising campaigns made by OneDot Portugal to clients including: Spotify, Lacoste & more.

Editor & Colorist

AIRBNB
USA
  • Campaign 'See What's Possible When It's Made Possible by Hosts' by AIRBNB. Shot in Valencia, Comunidad Valenciana, Spain.

Line Producer/Design

Obá cacaue produções
Brazil
  • Series: Sonhadores by Amazon Prime Video Dir Julia Ferreira.

Education

Data Annotation And Quality Control Certification

IBICT
Brazil
04-2023

Research - Art Manifesto: Revolutionary artistic manifestations in the cinematographic field

British Institute
UK
01.2021

Modern Art And Filmmaking -

ΜΟΜΑ
04.2020

Bachelor of Arts - Film and Video Production

UNIFTC
Salvador De Bahia
01.2019

4-week high def Filmmaking -

New York Film Academy
02.2014

Núcleo da Imagem e Movimento - VideoArte

School of Visual Arts from Parque Lage
Rio de Janeiro, Brasil
11.2013

Skills

  • Customer Success Strategy
  • Enterprise Account Management
  • Conversational AI
  • SaaS
  • Commercial Negotiation
  • Data annotation
  • Film production
  • Data-Driven Insights
  • DaVinci Resolve
  • Final Cut
  • MovieMagic
  • Social Media Marketing
  • Content Strategy
  • SEO
  • Audience Engagement
  • Video Editing
  • Color grading
  • Quality assurance
  • Problem solving
  • Research

Awards And Residencies

Best International Documentary - Sevil Women's International Documentary Festival, Baku, Azerbaijan, Best female direction (Women on Film) - Four Corners Film Festival, USA, Best Art Documentary - Cinemaz film festival, Minas Gerais, Brazil, Best Cyberpunk film - Ros Film Festival, Alicante, Spain, Grand prix nominee - FEST: NEW DIRECTORS, NEW FILMS, Special Documentary Curators Award - CINEMAZ international film festival, Brazil, VYKSA AIR - Vyksa, Russia, Polo Gaivotas Residencias da Boa Vista, Lisbon, Portugal, Belgrade AIR, Belgrade, Serbia

Languages

Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Intermediate (B1)
B1
Russian
Elementary (A2)
A2

Timeline

Data Annotation Specialist

AI DataWorks Brasil
01.2025 - 06.2025

Line Producer, Editor, Colorist

NIHAO FILMS
12.2023 - 07.2024

Customer Success Specialist

ElevenLabs
03.2023 - 01.2024

Customer Support Agent (Hybrid)

Ifood
03.2021 - 12.2021

Line Producer

Mercúrio Produções Ltda
09.2018 - 11.2018

Founder: Film Director, Editor, Colorist, Producer, Distributor, Sales, Casting & Creative Director

MAD.PERRO films
09.2017 - Current

Editor, Producer, Scriptwriter, Ass. Director, Art & Cast Director

Stella Maris Filmes
01.2017 - 12.2019

Line Producer (Contract)

SET MAGIC AUDIOVISUAL

Assistant Script Supervisor

SAYAKA PRODUCCIONES

Editor, Colorist, Director

ONEDOT

Editor & Colorist

AIRBNB

Line Producer/Design

Obá cacaue produções

Data Annotation And Quality Control Certification

IBICT

Research - Art Manifesto: Revolutionary artistic manifestations in the cinematographic field

British Institute

Modern Art And Filmmaking -

ΜΟΜΑ

Bachelor of Arts - Film and Video Production

UNIFTC

4-week high def Filmmaking -

New York Film Academy

Núcleo da Imagem e Movimento - VideoArte

School of Visual Arts from Parque Lage

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Thaís DeMelo