Tetiana Yasniska

Operational Leadership & Business Growth:
• Coordinate multi-site operations across 7 locations spanning Costa del Sol region
• Built and manage team of 50+ professionals, overseeing recruitment, training, scheduling, performance management
• Grew business by 80% within first year through systematic process improvements and team expansion
Systems & Process Development:
• Designed complete operational infrastructure from ground up: logistics systems, quality protocols, training programs, client management processes
• Optimize daily routing and resource allocation for maximum efficiency across multiple locations
• Implement quality control checkpoints ensuring consistent service delivery
• Manage inventory, vendor relationships, and supply chain coordination
Client & Stakeholder Management:
• Maintain 98% client retention rate through proactive relationship management and service excellence
• Successfully manage high-value, demanding accounts requiring discretion and exceptional service standards
• Resolve complex client issues rapidly, often under pressure and with creative solutions
• Drive upselling and cross-selling initiatives, increasing average transaction values
Key Achievement: Scaled operations from 2-person team to 50+ professionals while maintaining service quality and client satisfaction across expanding geographic footprint

Accompanied boutique owner on buying trips to Italy (Milan, Florence, Fashion Week) – managing full procurement cycle from pre-trip prep to delivery
· Assisted in showrooms and factories: negotiations, fittings, quality control, collection selection
· Coordinated logistics: supplier meetings, daily routing across factories, invoices, order tracking
· Enabled owner to focus on high-level decisions by handling all operational details during 7–10 day trips (5–10 meetings daily)
· Participated in seasonal assortment planning (SS/AW collections)

• Managed multiple properties with year-round occupancy optimization strategies
• Executed full operational cycle: client communications, scheduling, vendor coordination, emergency response
• Implemented seasonal business strategies adapting to market conditions
• Maintained strong client ratings (4.5+ stars) despite operational challenges through proactive problem-solving
Operational Excellence Example: Identified critical equipment failure at 10 PM, sourced replacement, coordinated delivery and installation within 12 hours to prevent client disruption

Business Building & Scaling:
• Built 6-location business from concept to €300,000+ annual turnover in 3 years
• Led team of 26+ employees across operations, sales, and customer service
• Negotiated and secured exclusive distribution agreements with major industry suppliers
• Managed all operational aspects: site selection, staffing, inventory, vendor relations, quality control
Strategic Events & Partnership Development:
• Executed 50+ corporate events and product launches ranging from 50-500 attendees
• Full-cycle event management: venue selection, vendor coordination, program development, budget management
• Successfully penetrated competitive market through strategic relationship-building and targeted initiatives
• Recognized as regional market leader in industry publications
Key Competency: Built extensive vendor network through relationship excellence - regularly secured favorable payment terms and exclusive arrangements based on trust and performance track record

Managed complete restaurant operations including staff management, supplier relations, quality control
• Recruited, trained, and supervised front and back-of-house teams
• Ensured consistent service delivery and operational standards in fast-paced environment