Tetiana Kozatska
Leander
Summary
Results-driven professional with 6+ years in customer-focused roles within law, retail, and beauty management. Proficient in client communication, conflict resolution, and sales support. Committed to leveraging problem-solving skills and attention to detail in a remote Customer Support or Call Center Representative position.
Overview
7
7
years of professional experience
Work History
Estée Lauder Business Manager
Dillards
12.2024 - 09.2025
- Directed daily operations for Estée Lauder brand in Dillard’s, achieving significant sales results.
- Conducted customer consultations with tailored product recommendations to ensure satisfaction.
- Provided training and support to team members on effective customer service techniques.
- Addressed escalated client issues with professionalism, securing repeat business and loyalty.
Estée Lauder Companies Beauty Advisor
Belk
05.2023 - 12.2024
- Delivered personalized assistance to diverse customers, ensuring exceptional service and product expertise.
- Facilitated product selection, enhancing customer retention rates.
- Processed transactions while maintaining precise sales records.
- Supported store operations, focusing on POS systems and inventory management.
Lawyer
Law Company “Business Assistance”
10.2018 - 02.2022
- Assisted in legal research and case preparation.
- Drafted legal documents, including briefs and contracts, ensuring compliance with regulations.
- Reviewed case files for accuracy, identifying relevant information to support legal arguments.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court proceedings and hearings.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Analyzed legal documents and identified pertinent issues for clients.
Education
Master - Commercial Law
Kyiv National University of Trade And Economics
Kyiv02.2019
Skills
- Customer service and client relations
- Conflict resolution and problem-solving
- Verbal and written communication
- CRM and POS systems
- Remote collaboration tools
- Multilingual: English, Ukrainian, Russian
Timeline
Estée Lauder Business Manager
Dillards
12.2024 - 09.2025
Estée Lauder Companies Beauty Advisor
Belk
05.2023 - 12.2024
Lawyer
Law Company “Business Assistance”
10.2018 - 02.2022
Master - Commercial Law
Kyiv National University of Trade And Economics
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