Teresa Belén Zepeda

• Interpreted conversations between foreign language-speaking clients and others.
• Provide cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Maintained message content, tone, and emotion as closely as possible.
• Attended training programs to improve professional knowledge and interpretation skills.

• Provide cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Facilitate communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Maintained message content, tone, and emotion as closely as possible.

• Provide interpretation over VRI and OPI for clients in HR, banking, crisis line, medical, vehicle recall, credit card services
• Provide excellent customer service while delivering accurate and complete message
• Proven ability to work well both individually and in a team from home or in situ.
• Stayed current on new expressions and cultural changes impacting language translation.

Provided interpretation over VRI, OPI and in person to different areas of hospital and satellite clinics

• Proven ability to work in fast paced environment
• Proven ability to work well both individually and in team from home or hospital.
• Streamlined patient and provider interaction by providing channel of effective communication.

• Facilitated cross-cultural communication for non-English speaking patients of all ages
• Provided interpretation services for domestic and international patients in all areas (inpatient, outpatient, day surgery and emergency center); provide accurate translation of clinical and health-care related discussions involving staff, patients, families and physicians; maintain proper medical terminology vocabulary and fluency both in English and Spanish language

• Facilitated cross-cultural communication for non-English speaking patients of all ages over phone
• Provided language interpretation as Spanish speaking patients interface with non-Spanish speakers over phone
• Provided translations services for domestic and international patients in all areas (inpatient, outpatient, day surgery and emergency center); provided accurate translation of clinical and health-care related discussions involving staff, patients, families and physicians over phone; maintain proper medical terminology vocabulary and fluency both in English and Spanish language

• Provided interpretation over phone and video for all types of situations, doctor offices consults, consents, medical procedures and 911 calls
• Interpreter Coach for new candidates providing training on company policies, procedures and company protocols
• Worked as Trainer Assistant (8 OPI Training 3-week courses).