Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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Taycel Martínez Suárez

Taycel Martínez Suárez

Valencia

Summary

Dynamic and multilingual professional with a robust background in interpreting, translation, and teaching. Proven leadership in diverse roles, including project coordination, compliance, and customer experience. Seeking to leverage extensive experience into a project management role, bringing proficiency in communication, logistics, and process optimization.

Overview

14
14
years of professional experience

Work History

Customer Experience Specialist

Gympass
11.2022 - Current
  • Responded to customer requests in German and English, offering excellent support and tailored recommendations to address needs.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Used Zendesk

Project Assistant

AGUADO Wind Services
02.2022 - 09.2022
  • Handled administrative duties, filing, and errands.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Coordinated travel arrangements and accommodations, optimizing mobility solutions
  • Facilitated effective communication with suppliers, ensuring smooth collaboration
  • Handled invoicing processes, contributing to financial accuracy and efficiency
  • Efficiently managed traffic fines, resolving issues promptly.
  • Conducted research to assist with routine tasks and special projects.

German Coach

VEITH Institut
07.2020 - 05.2022
  • Conducted foreign language training using the Veith Method, instructor guides and student materials.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Used basic classroom technology to present language principles, models and competences.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Assessed work of adult students to evaluate progress and identify areas for improvement.

Key Account Managemener (Trainee)

Tradegate To Europe, S.L
11.2021 - 12.2021
  • Handled customs documentation for orders originating from Korea, specifically for cosmetic products
  • Quoted prices, credit terms and other bid specifications.
  • Managed and updated product data on Odoo for streamlined ERP and CRM operations.
  • Learned new materials, processes, and programs quickly.
  • Updated and maintained product listings on Shopify for improved online store performance.
  • Contributed to event marketing, sales and brand promotion.

Personal Assistant to the Managers

LTV mbH
07.2017 - 06.2020
  • Provided bilateral interpreting services for business meetings, starting up of machinery, and trade fairs
  • Translated technical, legal, and commercial documents to facilitate effective communication
  • Spearheaded event preparation, ensuring seamless execution.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
  • Displayed absolute discretion at handling confidential information.

German Interpreter

viaDanza Dance Company
01.2019 - 02.2020
  • Interpreted during salsa classes (Backup Staff)
  • Though Spanish as Foreign Language classes for German speakers.

German/English to Spanish Translator & Interpreter

Freelance
11.2009 - 02.2020
  • Translated technical, legal, and commercial documents from German to Spanish and from English to Spanish
  • Conducted bilateral interpreting at business meetings, workshops, scientific conferences, events, and weddings
  • Played key role in international business efforts, working with sales and client groups to optimize collaboration.
  • Supported German speaking engineers and technicians during fieldwork assignments
  • Provided intercultural consulting services
  • Conducted subtitling for short videos
  • Translated and proofread websites, ensuring linguistic accuracy (localization).

Substitute Professor

Universidad de La Habana
02.2019 - 07.2019
  • Taught Bilateral Interpretation German-Spanish
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Monitored student performance and provided feedback to inform instruction.
  • Assisted students in mastering subject material and preparing for tests.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Researched and selected appropriate materials and resources for classes.

Tour Guide

Paradiso
10.2018 - 12.2018
  • Guided city tours and provided interpretation services at significant cultural events
  • Offered support as part of the event staff, ensuring smooth coordination and execution of cultural activities
  • Coordinated travel logistics on-site for events.

German Department's Manager

Universidad de La Habana
09.2015 - 08.2017
  • Provided leadership to the teaching staff within the German Department
  • Defined clear targets and objectives and communicated to other team members.
  • Managed and motivated colleagues to be productive and engaged in work.
  • Coordinated academic exchange programs with counterpart universities in Germany and Austria
  • Led activities for the development of the teaching staff and engaged in university outreach initiatives.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed assigned supplies and handled back-office responsibilities

Professor

Universidad de La Habana
09.2012 - 08.2017
  • Taught German Language, German-Spanish Translation, and Bilateral Interpretation
  • Researched and selected course texts and supplemental learning materials.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.
  • Developed a diversified course curriculum to meet regulatory standards and support learning objectives.
  • Created a dynamic learning environment that valued instructor and student interaction.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject-matter discussions with students.
  • Provided students with constructive, encouraging, and corrective feedback.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
  • Created materials and exercises to illustrate the application of course concepts.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within their chosen field.
  • Translated collaboration agreements, letters of intent, and various official documents for the institution.
  • Served as an interpreter of German-Spanish at meetings of university executives with delegations from German and Austrian Universities.

Intern

Grupo Excelencias
07.2009 - 12.2011
  • Maintained the database, ensuring data quality and accuracy.
  • Conducted translations for various documents.
  • Managed social media activities, enhancing online presence.
  • Generated leads and contributed to lead-generation efforts.
  • Provided customer support, addressing inquiries and concerns related to their data.

Education

No Degree - Compliance Officier

Grupo Tarraco Formación
Spain (on-line)
05.2023

No Degree - Logistics and SAP

ESNECA Business School
Spain (on-line)
06.2022

No Degree - International Commerce

EUDE Business School
Madrid, Spain
01.2021

Licenciatura - Law, Cuba

Universidad De La Habana
Havana, Cuba
01.2019

Licenciatura - Language Interpretation And Translation (DE/EN)

Universidad De La Habana
Havana, Cuba
01.2012

Skills

  • Adaptability
  • Active Listening
  • Interpersonal Skills
  • Conflict Resolution
  • Project Management
  • Complex Product Knowledge
  • Customer Relationship Management (CRM)
  • Calm and Professional Under Pressure
  • Administrative and Office Support
  • NetSuite ERP
  • Mobility and Logistics
  • Legal Awareness

Languages

Spanish
German
English
Portuguese

Personal Information

My favorite questions are "How...?" and "Why...?", regardless of the field. I love Cuban music, especially the classics. Dancing salsa "reboots my system". My friends often come to me for a coffee or a beer when they need another point of view. Water is my element. Being near the sea feels like home to me. I am passionate about working with languages in any environment. That is why I started working as a freelance translator and interpreter (German-Spanish / English-Spanish) even before I graduated. Over the years, I have translated websites, and a wide variety of documents with commercial, legal, scientific, and technical content, and I have also dabbled in subtitling from time to time. As a bilateral interpreter, I have participated in business meetings, trade fairs, fieldwork, and start-ups. At the same time, I have assisted some of the companies I have worked with, during their visits to Cuba. After finishing my studies in German and English, I decided to go deeper into legal translation. Therefore, I simultaneously worked as a German teacher while I was studying to obtain a degree in Law. My being fluent in German and English has also allowed me to work occasionally as a guide for some travel agencies linked especially to cultural tourism; which, together with my experience as a teacher, has allowed me to learn to deal with the most diverse audiences and in the most diverse situations. While my experience leading a teaching staff, allowed me to develop skills such as teamwork, organization, and process management. Leaving my country meant a "rebirth" professionally and the search for new horizons, as well as being determined to change my career path to adapt to new job opportunities. Let's see how far can I go.

Timeline

Customer Experience Specialist

Gympass
11.2022 - Current

Project Assistant

AGUADO Wind Services
02.2022 - 09.2022

Key Account Managemener (Trainee)

Tradegate To Europe, S.L
11.2021 - 12.2021

German Coach

VEITH Institut
07.2020 - 05.2022

Substitute Professor

Universidad de La Habana
02.2019 - 07.2019

German Interpreter

viaDanza Dance Company
01.2019 - 02.2020

Tour Guide

Paradiso
10.2018 - 12.2018

Personal Assistant to the Managers

LTV mbH
07.2017 - 06.2020

German Department's Manager

Universidad de La Habana
09.2015 - 08.2017

Professor

Universidad de La Habana
09.2012 - 08.2017

German/English to Spanish Translator & Interpreter

Freelance
11.2009 - 02.2020

Intern

Grupo Excelencias
07.2009 - 12.2011

No Degree - Compliance Officier

Grupo Tarraco Formación

No Degree - Logistics and SAP

ESNECA Business School

No Degree - International Commerce

EUDE Business School

Licenciatura - Law, Cuba

Universidad De La Habana

Licenciatura - Language Interpretation And Translation (DE/EN)

Universidad De La Habana
Taycel Martínez Suárez