TATIANA GONZÁLEZ

-Met customer needs by adapting product and service packages to suit.

-Provided helpful, attentive sales support to generate positive customer feedback.

-Monitored competitor activity to remain ahead of market trends.

-Demonstrated ability in business-to-client(B2C) sales focused on the LATAM and Europe Market.
-Problem-solving skills to propose mutually beneficial solutions.
-Represent the company effectively with comprehensive knowledge of our offerings.
-Research consumer needs and identify how our solutions address them.
-Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data.
-Generate leads, and establish and nurture client relationships.

-Examined established policies to identify weaknesses and needed updates.

- Handled customer relations issues, enabling quick resolution, and client satisfaction.

- Resolved customer issues quickly to close deals and boost client satisfaction.

– Managing and organising calendars
– Making travel arrangements
– Answering phones, screening calls and directing to the appropriate person or department
– Taking notes at meetings
– Creating presentations
– Compiling market research information

- Filed and retrieved corporate records, documents and reports.

- Researched and compiled data to prepare documents for directors to present during meetings.

- Prepared financial statements, invoices and other financial documents.

Understanding the target audience by the research to understand the demographics, preferences, and behaviors of the target audience.
-Developing attention-grabbing headlines that entice readers and encourage them to continue reading the rest of the content.
-Writing effective CTAs that guide the audience toward a desired action, whether it's making a purchase, filling out a form, or subscribing to a newsletter.
-SEO Optimization byIncorporating relevant keywords and phrases into the copy to enhance search engine visibility and improve the chances of the content being discovered online.
-Adapting to Brand Voice by maintaining consistency with the brand's voice and tone, ensuring that the copy aligns with the overall brand identity and messaging strategy.
-Product Descriptions, writing compelling product descriptions that highlight features, benefits, and unique selling points to encourage conversions.
-Social Media Copy. Develop concise and impactful copy for social media platforms, adapting the tone to suit each platform and maximizing engagement.
-Collaborate with marketing teams to conduct A/B testing on various copy elements, analyzing data to optimize and improve performance.

- Head of the support complains department at the financial startup Bnext.
- Complains management (CustomerService).
- Compliance functions, such as the management of police offices,
control and prevention of money-laundering and monitoring of
fraudulent conducts.
- Customer service by managing chats and tickets.

- Identify strategic opportunities based on financial analysis and projections, cost/benefit identification and analysis.
- Provide support, guidance, leadership and motivation to promote maximum performance.
- Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
- Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Evaluate, handle and adjust assigned property or other claims from members and other claimants.
- Remain current on tort reform and aware of impact on claims management strategies.
- Assist or prepare files for lawsuit, trial or subrogation.
- Create an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

- Photograph the clients in specific points of the guide tour, being used to do it with a clients capacity between 1.200 and 3.000 per day.
- Helping on communicating and translating different languages (mainly english and italian)
- Guiding private groups through the Stadium Tour.
- Assists customers in locating specific products.
- Replenishes product inventory.
- Assists cashiers.
- Tracks and reports record of sales.
-Private photography for events with companies and exclusive clients outside tour hours.