Tarek Khalfaoui
Martorell,B
Summary
Dynamic tour leader with Wiking Staff Global House, skilled in group management and guest engagement. Successfully crafted memorable experiences through storytelling and site knowledge, while training apprentice guides. Proven ability to collaborate on sales initiatives, enhancing customer satisfaction and driving repeat business through exceptional service and innovative solutions.
Professional in leading and coordinating group travel experiences, prepared to drive exceptional outcomes. Adept in itinerary planning, cultural insights, and ensuring seamless logistics. Strong focus on team collaboration, adaptability, and achieving results. Reliable, personable, and skilled in customer service, group dynamics, and conflict resolution.
Experienced with coordinating and leading diverse group tours to various destinations. Utilizes effective communication and organizational skills to ensure seamless travel experience. Knowledge of cultural and historical contexts enriches tours, enhancing guest engagement.
Diligent [Desired Position] with comprehensive background in leading tours and ensuring guest satisfaction. Successfully managed diverse groups and coordinated logistics to enhance travel experiences. Demonstrated organizational skills and effective communication in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Tour Leader
Wiking Staff Global Gouse
03.2018 - Current
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to [Number] people on scheduled tours.
- Researched information on [Place] to provide accurate, detailed tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Collaborated with sales teams to develop attractive tour packages that catered to diverse client interests and needs.
- Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
Access Control
Securety Company Staff Beneto
03.2016 - Current
- Developed robust role-based access control models to streamline permission management across enterprise systems.
- Collaborated with IT teams to design, develop, and implement access control solutions tailored to organizational needs.
- Oversaw site security initiatives, ensuring proper access control measures were in place at all times.
- Maximized network security by configuring firewalls, access control lists, and VPNs on routers.
- Assisted colleagues in overcoming complex technical challenges, leveraging extensive knowledge of access control systems functionality.
- Managed access control systems to ensure only authorized personnel could access sensitive information.
- Reduced security incidents by implementing effective access control measures for all visitors and employees.
- Enhanced ship security by implementing effective surveillance and access control measures.
Transfers
Wiking Staff Global Gouse
04.2014 - Current
- Streamlined communication channels between departments, facilitating smooth wire transfers for clients.
- Collaborated with the accounting department to ensure timely fund transfers for paychecks and benefits disbursements.
- Helped other staff with patient transfers by moving patients between departments.
- Reduced downtime during water transfers by efficiently coordinating equipment maintenance schedules.
- Facilitated seamless transitions between healthcare settings by coordinating patient transfers and handoffs effectively.
- Assisted in the preparation of documents necessary for property transfers, ensuring accuracy and completeness.
- Supported patients with mobility challenges by offering assistance with transfers, ambulation, and positioning.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
Freelancer
Wiking Staff Global
03.2010 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Optimized project efficiency by creating and implementing effective task management strategies.
Event Host
Gouse Wiking Staff Global
03.2010 - Current
- Developed creative marketing strategies to promote events, attracting new clients and expanding the business''s reach.
- Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
- Implemented innovative solutions to common event challenges, resulting in smoother operations and enhanced guest experiences.
- Coordinated schedules and timelines for events.
- Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Education
High School Diploma -
Rimini Italia
Bagno Cavaglli 07-1996
Skills
- Group management
- Tour planning
- Guest engagement
- Customer service
- Site knowledge
- Storytelling techniques
- Training development
- Sales collaboration
- Event coordination
Languages
German
Advanced (C1)
italian
Advanced (C1)
arabic
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Advanced (C1)
tariquin
Bilingual or Proficient (C2)
Timeline
Tour Leader
Wiking Staff Global Gouse
03.2018 - Current
Access Control
Securety Company Staff Beneto
03.2016 - Current
Transfers
Wiking Staff Global Gouse
04.2014 - Current
Freelancer
Wiking Staff Global
03.2010 - Current
Event Host
Gouse Wiking Staff Global
03.2010 - Current
High School Diploma -
Rimini Italia
Similar Profiles
Jose Ernesto ParasJose Ernesto Paras
Business Development Manager at Strata Staff GlobalBusiness Development Manager at Strata Staff Global
VEDHAPRIYA ACHARIVEDHAPRIYA ACHARI
Vetting Control and Oversight Analyst at GLOBAL STAFF VETTING HSBC Electronic Data Processing India Pvt LtdVetting Control and Oversight Analyst at GLOBAL STAFF VETTING HSBC Electronic Data Processing India Pvt Ltd
Gerrit Christiaan Van Der WesthuizenGerrit Christiaan Van Der Westhuizen
Recruitment Manager at Infinity Staff GlobalRecruitment Manager at Infinity Staff Global