TARA O'SULLIVAN
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
Mas Property Marbella
06.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed senior-level personnel working in marketing and sales capacities.
Administration Executive & Personal Assistant to Principal Solicitor
Sarah Waddington Solicitors/ Sarah Waddington Legal / Sarah Waddington Property
02.2020 - 04.2023
- Worked directly with the Principal Solicitor, Director and HR department alongside all staff to coordinate and oversee daily operations at both the UK office and Spanish office
- Directly supporting Partners, General Counsel and other senior legal professionals
- Reduced operational costs through effective vendor negotiation and budget management
- Key liaison person for all departments
- Extensive calendar and diary management
- Booking travel, meetings and accommodation
- Being the first point of contact for clients, internal staff and other PAs
- Monitoring and responding to email and telephone enquiries
- Involvement with marketing and business development
- Establishing and maintaining client relationships
- Project management
- Oversight of budgets and accounts
- Drafting correspondence, legal documentation, forms and contracts
- Carrying out legal research
- General secretarial and administrative tasks
- Supervision or management of staff including hiring
- Identified potential claims for clients
- Submitted claims to finance houses & banks on behalf of clients; such as Section 75 or Section 140A's
- Part of a team that successfully litigated against banks and secured compensation circa £4 million on behalf of a number of clients
- Arranged and facilitated settlement meetings with customers and senior company representatives
- Responsible for creating content for social media, engaging with followers and blog writing
School Secretary
Calpe School
11.2017 - 06.2019
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Assisted in the hiring process for new staff members, resulting in a more diverse and qualified workforce.
- Liaised closely with payroll department assisting with information when necessary, such as sick days, holidays, changed in employment contracts etc
- Responsible for all clerical and administrative tasks such as: diary and email management, typing up official letters, answering telephone queries, translating English to Spanish, dealing with complaints
- Creating and assisting with the production of all adverts, brochures and press releases, development, production and management of a new Calpe School website, administration of all social media marketing
- Responsible for planning, budgeting and executing all PR events
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators
- Facilitated a positive working environment through conflict resolution efforts among staff members when necessary
Overseas Representative & Customer Care Agent
Jet2Holidays
03.2017 - 11.2017
- Expanded client base by establishing relationships with key overseas partners and maintaining excellent communication.
- Enhanced company reputation through diligent representation of brand values in international markets
- Streamlined internal processes for increased efficiency in managing overseas accounts and projects
- Resolving conflict with clients, referring complaints and problems to senior management
- Writing reports and logging complaints, issuing compensation
- On call' 24 hours a day
- Negotiated favorable contracts with foreign suppliers, reducing overall costs and improving profit margins
Education
Business Administration QQI Level 6 -
KWETB Further Education Centre
Wicklow, IrelandSecondary School -
St Anthony's College
Mijas Costa, MalagaSkills
- Excellent time management & organizational skills
- Fluent in Spanish (written and spoken)
- Strong customer service skills
- Strong IT skills
- High attention to detail
- Effective communication skills
- Motivation and drive
- Creative and positive
- Strong problem-solving skills
- Ability to meet deadlines
- Flexible and adaptable
Other Qualifications
- Horse Sport Ireland Level 1 Coach Certificate (2014)
- FETAC First Aid Certificate (2014)
- Child Protection Certificate (2014)
- Executive Secretarial, Admin & PA Diploma level 3 (2020)
- GDPR in the workplace certificate (2020)
- Time & Priority Management certificate (2020)
- Wills & Probate certificate (2020)
- Consumer Rights Awareness certificate (2020)
Volunteer Experience
The Tomas Leighton Charity, G93140978, TLC Charity is a nonprofit making organisation, I help TLC via holding and organising fundraising events. Tomas is 12 years old and struggles with many problems. Tomas was born with Cerebral Palsy and he is also totally blind. He was further diagnosed with West Syndrome, a severe form of epilepsy, at the age of six months.
Languages
Spanish
Bilingual or Proficient (C2)
Interests
Horse riding, working out, mindfulness, yoga, travelling, cooking
Timeline
Office Manager
Mas Property Marbella
06.2023 - Current
Administration Executive & Personal Assistant to Principal Solicitor
Sarah Waddington Solicitors/ Sarah Waddington Legal / Sarah Waddington Property
02.2020 - 04.2023
School Secretary
Calpe School
11.2017 - 06.2019
Overseas Representative & Customer Care Agent
Jet2Holidays
03.2017 - 11.2017
Business Administration QQI Level 6 -
KWETB Further Education Centre
Secondary School -
St Anthony's College
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