Tanyelle Lowe
London,United Kingdom
Summary
Experienced office and facilities manager with a strong background in diplomatic operations, events and project management. Skilled in managing high-level communications, health and safety, scheduling, and logistical coordination. Adept at overseeing facilities, contract negotiations, and resource procurement while ensuring compliance with operational standards. Proficient in workflow optimization using various digital platforms. Committed to upholding diplomatic protocol, enhancing efficiency, and supporting seamless operations.
Overview
10
10
years of professional experience
1
1
Certification
Work history
EA to CEO & Coordinator of FM Services
BFMM Group of Companies
Nassau, Bahamas
01.2016 - Current
- Main point of office contact
- Managed the lease agreement & maintained relationship with the landlord
- Preventative and proactive maintenance scheduling & implementation, remodeling or restoration project management
- Managed the lease agreements and maintained a strong relationship between the landlord
- Consistent management / inspection of fire systems & equipment
- Organized emergency & evacuation procedures
- Service charge budgeting, reports & allocation of company funds
- Oversee staff & 1-2-1 training
- Managed vendors for mechanical & electrical systems
- Oversaw works for health & safety compliance as well as create & implement risk assessments
- General ledgers & checkbook registry
- Scheduling team meetings & travel for project training
- Attend / submit weekly building safety & maintenance walkthroughs
- Contact for local authorities
- Organize / pay recurring expenses
- Trained staff in emergency procedures, increased readiness and response time during crises.
- Managed permits & contracts
- Organize & attend meetings with building security and maintenance teams on behalf of the CEO & owner
- Collaborated with admin teams, human resources and finance department on special projects.
- Collated information from staff required to resolve customer queries and complaints.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Coordinated events and conferences, offering support with set-up & resources to guarantee smooth operations.
- Maintained databases & filing systems to boost team efficiency.
- Generating work orders and weekly reports for staff & associates for projects & billing via 'net facilities'
- Prepared professional business correspondence on behalf of senior staff & organization.
Facilities Manager, OM & EM
TPXImpact
London, United Kingdom
03.2023 - 02.2024
- Office and Facilities manager for 4 offices - London headquarters, Canterbury, Bristol & Edinburgh
- Assisted with onboarding new members of staff
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Create & implemented risk assessments for the four offices
- Coordination of all international offices including refurbishment, signage, furniture management, and general ad hoc issues that may arise.
- Managed vendors for mechanical and electrical systems
- Managed the daily operations of the office & fulfill requests from staff
- Coordinated with building security, management & reception teams
- Managed guest access
- Supervised full-time staff to comply with policies and guidelines.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Controlled expenses and lowered costs to meet budget requirements.
- Produced management reports outlining important facility statistics.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- General administrative tasks
- Events coordinator for in office staff and client events
- Made leadership decisions and took initiative to make positive changes
Research & Development Assistant
BKP
London, United Kingdom
08.2021 - 12.2021
- Organized daily client correspondence & accounts
- Researched various media and business bodies
- Provided daily progress reports
- Organized events & team meetings
- Managed active accounts
- Creative closed captions for all content, 'Kindness summit' - keeping up to date notes/reports during the event to provide to the teams and use for feedback purposes
- Successfully delivered on tasks within tight deadlines.
- Contributed to department and faculty meetings to continuously assess and improve internal practices.
- Directed high level research by collaborating with post graduate students and colleagues.
Head of Reception
Club One
Nassau, Bahamas
01.2015 - 07.2016
- Main contact point for the reception
- Provided tours of the facility
- Managed guest accounts and oversaw all daily operations
- Oversaw security staff & access programming
- Budget & project management
- Managed the child care facilities, cafe and gym floor
- Organized inspections & quality assurance for all machinery and merchandise
- Created promotional material for packages and content for social media
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
HS Diploma -
Windsor Preparatory School
The BahamasOntario College Certificate - Associate's Degree - Media and Communications -
Seneca College
CanadaBA (Hons) - Media & Business -
University of Derby / LFA
The United Kingdom MYP Diploma -
Lyford Cay International School
The Bahamas Certificate of Higher Education - Global Diplomacy: The United Nations in The World
University of London
The United Kingdom Certificate of Higher Education - Global Diplomacy: Diplomacy in The Modern World
University of London
The United Kingdom Skills
- Positive can do attitude and driven work ethic
- Flexible & dedicated team player with strong interpersonal relationship skills
- Self Managing & able to manage large teams in a fast paced environment
- High-Level confidentiality
- Familiarity with CRM systems
- Influential communication
- Digital diplomacy
- Technical writing & Business correspondence
- Travel arrangements
- Document preparation & Contract review
- Event planning
- Cultural awareness & Conflict Resolution
- Diplomatic communication
- Foreign affairs understanding
- Global governance understanding & Global perspective
- Facilities inspections
- Operational support
- Occupational health and safety compliance
- Building repair coordination
- Contract management
- Supply negotiation & Inventory procurement
- Building maintenance management
- Research & evaluation skills
- Experience in various platforms & willingness to always take on new challenges / training (Netfacilities, Harvest, HiBob, Microsoft applications, G-Suit, Video conferencing, Asana, Expensify, Notion, Pages, MailChimp, MMScheduling / Budgeting, etc)
- Prioritization expertise
- Knowledge of hr laws
Certification
- IOSH Certified - Health & Safety
- Fire & Safety Certified - St. John's Ambulance
- First Aider Certified - St. John's Ambulance
- DSE assessor training
Affiliations
- Physical exercise (gym, rowing, etc.)
- Meditation
- Culinary mastery
- Urban rehabilitation and restoration
Timeline
Facilities Manager, OM & EM
TPXImpact
03.2023 - 02.2024
Research & Development Assistant
BKP
08.2021 - 12.2021
EA to CEO & Coordinator of FM Services
BFMM Group of Companies
01.2016 - Current
Head of Reception
Club One
01.2015 - 07.2016
HS Diploma -
Windsor Preparatory School
Ontario College Certificate - Associate's Degree - Media and Communications -
Seneca College
BA (Hons) - Media & Business -
University of Derby / LFA
MYP Diploma -
Lyford Cay International School
Certificate of Higher Education - Global Diplomacy: The United Nations in The World
University of London
Certificate of Higher Education - Global Diplomacy: Diplomacy in The Modern World
University of London
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