Tania Nuñez Overgaard
Málaga,Andalusia
Summary
Dynamic and results-driven professional with expertise in tour coordination and guest engagement. Demonstrates exceptional skills in itinerary optimisation, local knowledge, and safety compliance, ensuring seamless travel experiences. Adept at cross-cultural communication and relationship building, fostering strong connections with diverse clientele. Experience in revenue optimisation and customer service excellence. Committed to enhancing team collaboration through effective staff training and problem-solving strategies. Career goal: to leverage extensive skills in a challenging role that prioritises customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
PORT & SHORE EXCURSIONS (GUIDED TOURS)
FREELANCE
Málaga, Malaga
11.2023 - Current
- Assisted in providing engaging guided tours to enhance traveller experiences.
- Coordinated logistics and schedules to ensure timely departures for excursions.
- Conducted research on local attractions to share informative commentary with guests.
- Collaborated with team members to maintain safety standards during excursions.
ASST. SHORE EXCURSIONS MANAGER
NCLH (NORWEGIAN CRUISE LINE)
ONBOARD DIFFERENT VESSELS, WORLDWIDE
07.2013 - 02.2017
- Managed logistics for shore excursions ensuring seamless guest experiences.
- Developed and maintained relationships with local tour operators and vendors.
- Optimised excursion scheduling to align with ship itineraries and guest preferences.
- Trained and mentored junior staff on operational procedures and customer service.
- Processed invoices accurately and efficiently to ensure timely payment to suppliers.
- Led initiatives to identify revenue growth opportunities and optimise pricing strategies.
- Mentored junior staff on best practices for revenue management and data analysis techniques.
Front desk receptionist
MELIA HOTELS INTERNATIONAL
MALAGA AND VALENCIA, SPAIN
06.2011 - 06.2013
- Managed front desk operations by greeting visitors and responding to enquiries.
- Coordinated appointment scheduling and maintained accurate records of customer interactions.
- Facilitated communication between departments and ensured seamless information flow.
- Assisted in managing incoming calls and directed them to appropriate personnel effectively.
- Oversaw daily office activities to ensure a professional and welcoming environment.
- Mentored new staff members on front desk procedures and customer service standards.
- Managed check-in and check-out processes to ensure smooth guest experiences.
Education
Diploma of Higher Education - Tourism
UNIVERSITY OF MÁLAGA
MÁLAGA 09.2008 - 06.2011
Master of Business Administration - Tourism Business Management and Planning
UNIVERSITY OF MÁLAGA
MÁLAGA 09.2017 - 06.2018
Skills
- tour coordination
- guest engagement
- itinerary optimisation
- local knowledge
- safety compliance
- cross-cultural communication
- relationship building
- team collaboration
- revenue optimisation
- customer service
- problem solving
- time management
- staff training
- processed invoices
Languages
English
Fluent
Spanish
Native
Danish
Upper intermediate
Certification
Official Tour Guide of Andalucia (Certificate)
Timeline
PORT & SHORE EXCURSIONS (GUIDED TOURS)
FREELANCE
11.2023 - Current
Master of Business Administration - Tourism Business Management and Planning
UNIVERSITY OF MÁLAGA
09.2017 - 06.2018
ASST. SHORE EXCURSIONS MANAGER
NCLH (NORWEGIAN CRUISE LINE)
07.2013 - 02.2017
Front desk receptionist
MELIA HOTELS INTERNATIONAL
06.2011 - 06.2013
Diploma of Higher Education - Tourism
UNIVERSITY OF MÁLAGA
09.2008 - 06.2011