Tamas Csibri
La Línea De La Concepción,CA
Summary
Multitasking, consistently delivering results under pressure. Knowledgeable and dedicated customer service professional with extensive experience in Gaming industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Agent
Entain Group
10.2022 - Current
- Delivered exceptional support by accurately tracking customer requests and providing timely updates on resolution progress.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hotel Duty Manager
Caleta Hotel
05.2018 - 06.2021
- Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
- Developed and implemented marketing strategies to promote hotel services.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Food and Beverage Supervisor
Eliott Hotel
02.2017 - 06.2018
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Education
Diploma - Business Economics
Kodolanyi Janos College
Hungary05.2001
Skills
- Customer Retention
- Process Improvement
- Customer Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Computer Skills
- Calm Under Pressure
- Decision-Making
- Analytical Thinking
Languages
Hungarian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Greek
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Senior Customer Service Agent
Entain Group
10.2022 - Current
Hotel Duty Manager
Caleta Hotel
05.2018 - 06.2021
Food and Beverage Supervisor
Eliott Hotel
02.2017 - 06.2018
Diploma - Business Economics
Kodolanyi Janos College
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