Talent Tildah Chokuwamba
Marbella
Summary
High-performing Customer Experience Professional with a Bachelor's Degree in Business Administration and a background in high-stakes operations. Proven track record in account reconciliation, CRM management (Salesforce), and resolving complex customer inquiries in 5-star environments. Expert at managing diversified clerical functions and maintaining high standards of professional demeanor while navigating fast-paced, regulated industries.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Senior Events Planner
Golden Co-events
Marbella
06.2025 - Current
- Manage complex workflows and diversified clerical functions, ensuring 100% compliance with corporate standards.
- Use advanced communication to build trust with stakeholders and educate them on service offerings.
- Maintain acute attention to detail while managing high-pressure logistical operations.
Real Estate Advisor
Century 21 Blue
Estepona
03.2024 - 05.2025
- Managed property databases and qualifying processes, utilizing high computer literacy (MS Office/CRM) to analyze performance and increase conversion.
- Handled sensitive client information and account documentation in strict accordance with regulatory guidelines and professional standards.
- Collaborated with various teams to ensure all transactions and negotiations were processed accurately and timely.
Food & Beverage Service Professional
Ikos Resorts
Estepona
03.2023 - 11.2024
- Ranked in the top 5% of staff for guest feedback in a 5-star environment, consistently exceeding service KPIs and resolving complaints effectively.
- Mastered operational processes and basic accounting procedures related to daily reconciliations and guest billing.
- Maintained a professional appearance and demeanor while providing timely resolution of customer concerns and inquiries.
Education
Bachelor's Degree - Business Administration
Schellhammer Business School
Spain 10.2021 - 05.2024
Accounting & Economics Certification - A ,As Level And IGCSE
Cornway College
Zimbabwe 01.2015 - 10.2019
Higher Certificate - International Computer Operations and Packages
HEXCO
Zimbabwe 01.2015 - 05.2017
Skills
- Technical Skills: Salesforce, Microsoft Office/Office365, CRM management, ADP, Slack, and State business entities search engines
- Operations: Account Reconciliation, Refunds processing, Vendor payments, Clerical functions, and Case management
- Communication: Excellent Writing and Verbal communication, Conflict resolution and Relationship building
- Soft Skills: Acute attention to detail, Versatility, High standards of excellence, and Ability to work independently or in committees
Core Skills
Salesforce CRM, Office 365, Slack, ADP, PayCargo/BlueSnap, RingCentral, Account Reconciliation, Financial Record-keeping, State Entity Searches, Customer Experience, Conflict Resolution, Excellent verbal and written English, Intermediate
Personal Information
- Available: Valid Residency & Immediate Availability
- Title: Customer Experience Representative
Languages
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Senior Events Planner
Golden Co-events
06.2025 - Current
Real Estate Advisor
Century 21 Blue
03.2024 - 05.2025
Food & Beverage Service Professional
Ikos Resorts
03.2023 - 11.2024
Bachelor's Degree - Business Administration
Schellhammer Business School
10.2021 - 05.2024
Accounting & Economics Certification - A ,As Level And IGCSE
Cornway College
01.2015 - 10.2019
Higher Certificate - International Computer Operations and Packages
HEXCO
01.2015 - 05.2017