Tais Taschetto

● Strategic Transition Management: Actively participating in the transition of the MENA region into a cohesive part of the Global Procurement Organization. This includes leading meetings to determine procedural steps, conducting trainings, and handling exceptions to align with global standards.

● Compliance and Approvals: Conducting thorough compliance checks for purchase requisitions and purchase orders, ensuring all procurement activities meet our stringent guidelines and obtaining necessary approvals.

● Policy Revision: Playing a key role in the revision of procurement policies to enhance efficiency, compliance, and adaptability across the MENA region.

● Stakeholder Engagement: Providing robust support and specialized training to stakeholders, ensuring a smooth transition and fostering a deep understanding of new procurement platforms and processes.

● Vendor Onboarding and Management: Facilitating the onboarding of vendors to essential platforms including Payee Central, EcoVadis, Avetta, and Coupa, streamlining procurement operations and enhancing vendor relationships.

● Implementation of New Processes: Leading the implementation of new intake processes for different Transaction Types (TTs), optimizing procurement workflows and efficiencies.

● Key Point of Contact: Serving as the MENA region’s primary point of contact (POC) for EcoVadis evaluations, the PR2PO (Purchase Requisition to Purchase Order) process, and vendor onboarding, ensuring a seamless, efficient, and compliant procurement cycle.

● Conducted last-mile forecasting and trend analysis, improving delivery efficiency for tens of thousands of packages each day.

● Regularly updated and maintained operational databases to ensure accurate daily forecasts, labor scheduling, and routing decisions.

● Created, modified, and maintained Excel, VBA, and Python tools for optimizing daily tasks.

● Achieved a 100% SLA resolution for DS Ops Callouts through meticulous project management and cross-functional team collaboration.

●Responsible of facilitate communication flow between different stakeholders (Carriers/Hubs/Warehouses) and resolve issues that impact customer experience and business continuity.

●Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) and resolving real-time disruptions analyzing data and using different software and tools to avoid customer and business impact.

• Managed daily tasks with a focus on operational excellence and customer satisfaction, ensuring KPIs and SLAs were not only met, but exceeded.
Effectively carried out required tasks, with a focus of enhancing client connections and demonstrating a keen ability to enhance retention through attentive service.

• Followed company policies and processes with accuracy, gently building trust and trustworthiness in every engagement, while efficiently directing difficult issues to relevant departments for prompt resolution.

• Promoted a customer-first strategy, seamlessly integrating assistance and advice across several service facets to improve the overall service experience and cultivate loyal and engaged customers.

• Initiated the preliminary verification of KYC documents, shortening the process to boost operational efficiency and guarantee rigorous compliance standards were maintained, thus developing a secure and trustworthy business.

● Acted as mediator between users, listening, understanding and helping both parties to reach a agreement
● Reinforced company procedures and Terms of Service when needed
● Built a great understanding of the balance of business needs and customer satisfaction
● Empowered users to make their own decisions by communicating all options available and setting clear expectations
● Multi-channel Customer Service (inbound and outbound phone calls, messaging and e-mail)
● Dealt with dense amounts of information and constantly updating workflows, plus multiple interfaces
● POC for the Portuguese market ensuring the new joiners
had all the information needed to provide the best customer
experience.

● Provided professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
● Identified and troubleshoot the issues accordingly using available resources;
● Logging and follow up of Customer Information;
● Responded to enquiries and handled client escalations by telephone and email;
● Have a full understanding of company processes and maintaining contractual obligations.
● Took decisions when needed and followed up company procedures

During the nearly four-year hiatus from my formal career path, I embarked on a transformative journey to Ireland (and other European countries) for personal and professional growth. This period was marked by a dedicated pursuit of English language proficiency, cultural immersion, and diverse work experiences, which collectively enhanced my adaptability, communication, and interpersonal skills.

English Language Study: For six months, I was immersed in an intensive English language program, significantly improving my proficiency and achieving fluency.

Hospitality and Customer Service: I managed a series of short-let apartments in Dublin, where I honed my client service abilities. Managing guest inquiries, ensuring top-notch service, and maintaining high customer satisfaction were daily responsibilities. This experience underscored the importance of attention to detail, efficiency, and the ability to manage expectations.

Diverse International Roles: My journey also took me to Switzerland and Italy, where I engaged in various positions including bar staff and kitchen porter roles. Each of these roles demanded rapid adaptation to new work cultures, teamwork in fast-paced settings, and delivering quality service under pressure.

Au Pair Role: In Ireland, I undertook an au pair role, significantly enhancing my organizational, time-management, and caregiving skills. This experience was instrumental in developing patience, empathy, and cross-cultural communication skills.

This multifaceted period was not just about exploring new cultures and landscapes but about embedding myself in them, learning new languages, and acquiring diverse skills that have enriched my professional demeanor. It instilled in me a profound flexibility, a global perspective, and a rich understanding of multicultural dynamics, all of which are invaluable in today's globalized work environment.

● Reconciled statements, accounts and invoices updating databases and resolving variances.
● Contacted clients with past due accounts to formulate payment plans and discuss options.
● Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
● Trained 3 new employees on accounting principles and company procedures.
● Provided clerical support to company employees, including copying, file and mail management.
● Greeted incoming clients and answered telephone inquires in professional manner and provided friendly, knowledgeable assistance.

● Provided reception and citizen service to citizens, counsellors and members of the city parliament
● received and sent correspondence
● prepared and scanned official documents
● gave assistance to directors and other administrative routines.