Tabitha Veall
manilva
Summary
Customer service and sales account manager with over 10 years of experience in driving sales growth and enhancing customer satisfaction. Proven track record in effective communication and problem-solving, focusing on relationship building and customized solutions. Experienced in remote work across UK, US, and EMEA regions, holding a British passport and Spanish tie residency. Dedicated to achieving targets and improving customer retention through proactive engagement and reliable support.
Overview
5
5
years of professional experience
Work History
Sales and Customer Service Acount Manager
Soup Marketing
11.2023 - 08.2026
- Promoted bespoke aesthetic packages using a consultative approach, aligning offerings with customer objectives to drive sales.
- Processed high-value transactions while upselling additional treatments to maximize revenue.
- Monitored lead quality and conversion rates to enhance client engagement and retention.
- Managed inbound and outbound communications for 40+ UK aesthetic clinics, serving as primary contact for client inquiries and bookings to enhance client satisfaction.
- Coordinated appointment scheduling, diary management, and follow-ups across multiple platforms, ensuring seamless client experiences.
- Guided team members in maintaining quality standards and accurate CRM utilization.
- Recognized for professionalism and empathy in effectively managing client relationships.
Telemarketing Executive
Springlead Marketing
la Cala de Mijas
08.2022 - 09.2023
- Consistently exceeded daily and weekly sales and lead-generation targets.
- Conducted detailed needs analysis to qualify leads and align customers with suitable solutions.
- Handled inbound and outbound inquiries for life insurance and estate planning services, facilitating informed client decisions.
- Built strong rapport with clients, fostering trust and improving lead quality for future sales opportunities.
- Maintained full GDPR compliance while managing sensitive personal and financial data, ensuring client confidentiality and trust.
English Customer Service Specialist
EV Assist
Malaga province
06.2021 - 07.2022
- Provided customer support in English across multiple channels, enhancing user experience for EV charge-point users.
- Resolved technical and account-related issues, minimising service interruptions for customers.
- Maintained composure and empathy to effectively assist customers during urgent inquiries across different time zones.
- Guided non-technical users clearly, building confidence and understanding.
Education
SVQ Level 3 - Body Contouring Specialist
Udemy
Remote 2023
Foundation Degree in Arts - Art & Humanities
Brighton University
Brighton Skills
Customer Satisfaction & Retention
Empathy, Complaint Handling & Conflict Resolution
CRM & Diary Management
Sales Support & Upselling
Phone, Email & Live Chat Support
Remote Work Proficiency
Team Collaboration
GDPR Compliance
- Data analysis
- Technical troubleshooting
- CRM utilization
- Conflict resolution
- Client engagement
- Compliance adherence
Accomplishments
Telemarketer of the Year 2020
Consistently exceeded monthly KPIs
Recognised for professionalism, reliability, and strong customer trust-building
Custom
other,other
Timeline
Sales and Customer Service Acount Manager
Soup Marketing
11.2023 - 08.2026
Telemarketing Executive
Springlead Marketing
08.2022 - 09.2023
English Customer Service Specialist
EV Assist
06.2021 - 07.2022
SVQ Level 3 - Body Contouring Specialist
Udemy
Foundation Degree in Arts - Art & Humanities
Brighton University