Suzanne Marelli
Hook,Hampshire
Summary
Dedicated and skilled professional with extensive expertise in patient care, medical equipment use, and public safety awareness. Proficient in stretcher handling, automated external defibrillator operation, and vital signs monitoring. Demonstrates strong capabilities in record-keeping accuracy, proactive equipment checks, and effective decision-making. Holds a clean driving licence with advanced navigation expertise and comprehensive knowledge of traffic laws. Committed to ensuring safety consciousness and customer service excellence through strategic planning and conflict resolution. Career goals include advancing within the healthcare sector to enhance patient care delivery and operational efficiency.
Sharp individual seeking experience in ambulance operation, safety and patient transportation. Excellent driving record with stellar navigation skills. Dedicated to remain calm and focused in responding to emergency situations to perform with accuracy.
Experienced Ambulance Driver with strong driving skills and knowledge of emergency medical services. Adept in operating ambulances and maintaining condition of vehicle. Proven track record of responding quickly to emergency situations.
Skilled [Job Title] with vast work experience at emergency departments of hospitals. Well-versed in providing patient care and transport and following protocols and procedures. Works well under pressure.
Offering strong candidate with background in safe driving, quick decision-making, and calmness under pressure. Knowledgeable about basic medical protocols and patient care. Experienced in navigating urban and rural areas efficiently. Ready to use and develop communication, teamwork, and problem-solving skills in [Desired Position] role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
40
40
years of professional experience
Work history
Private Ambulance Driver
Pure Cremations
Andover, Hampshire
2023.01 - Current
- Displayed exceptional driving skills even in adverse weather conditions, ensuring patient safety at all times.
- Exhibited strong focus under pressure whilst handling multiple emergency situations simultaneously.
- Navigated efficiently through traffic using advanced knowledge of local routes and GPS technology.
- Participated actively in continuous professional development courses related to first aid and emergency response.
- Maintained vehicle cleanliness and functionality with regular checks and servicing.
- Followed strict procedures for safe disposal of used medical supplies after each assignment.
- Completed necessary paperwork after each trip promptly, keeping up-to-date records.
- Participated regularly in team meetings for improved communication among staff members.
- Operated ambulance equipment proficiently to ensure smooth operations during emergencies.
- Treated all patients with respect and dignity irrespective of their background or condition.
- Kept detailed logs of travel distances and times to ensure accurate records were kept.
- Performed pre-trip inspections before every journey, reducing chances of mechanical failures during transit.
- Adhered strictly to traffic regulations even in urgent situations, prioritising public safety.
- Assisted in lifting patients onto stretchers or into the ambulance, demonstrating physical strength and care for patient wellbeing.
- Demonstrated excellent communication skills when liaising with hospital staff regarding patient conditions and expected arrival times.
- Wore PPE to meet current Covid protocols, maintaining patient and staff safety.
- Performed regular vehicle and equipment checks to maintain good function and order.
Funeral arranger
Miles and Daughters
Bracknell, Berkshire
2018.07 - 2022.11
- Liaised with florists, caterers, and other service providers for comprehensive event planning.
- Helped select appropriate music selections reflecting deceased's preferences or family requests.
- Maintained cleanliness and tidiness within the facility, promoting a calm environment.
- Assisted in arranging memorial donations in lieu of flowers when requested by clients.
- Kept funeral home premises presentable at all times, enhancing guest comfort levels during services.
- Managed inventory of funeral products like caskets and urns ensuring availability as needed.
- Established trust with bereaved families for smoother arrangement proceedings.
- Facilitated viewing arrangements for mourners' convenience.
- Delivered compassionate aftercare follow-up calls providing emotional support post-service.
- Worked closely with clergy or celebrants for personalized service delivery.
- Offered advice on burial options resulting in informed decision making by clients.
- Managed administrative duties, ensuring efficient operation of the funeral home.
- Provided comfort and reassurance to grieving families by offering empathetic support.
- Conducted pre-funeral meetings to ascertain client wishes and needs.
- Prepared detailed cost estimates to support families in budgeting decisions.
- Handled paperwork related to death certificates, obituaries, and legal documents efficiently.
- Organised transportation for mourners from various locations to ensure prompt arrival at services.
- Orchestrated respectful and dignified funerals in line with family requests.
- Discussed options and preferences for disposition of remains with family members.
- Addressed concerns and explained costs of funeral services to family or friends of deceased people.
- Instructed staff on body viewing, prayers and collection arrangements made with family or friends.
- Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
- Improved customer satisfaction by promptly dealing with family requests and last-minute service changes.
- Facilitated smooth operations by overseeing transportation of caskets to churches and cemeteries.
- Kept staff up-to-date on safety procedures and best practices through training.
- Established procedures for receiving and embalming bodies, maintaining professional standards.
- Dressed deceased in chosen clothing and transported bodies to casket.
- Liaised with mortuary and cemetery professionals to foster smooth transitions,
- Arranged funeral services, coordinating details with families to meet individual needs.
- Answered questions to assist with casket or urn selection.
- Drafted price quotes for funeral service and casket or urn purchases.
- Discussed available services with clients to evaluate needs.
- Reserved time blocks to arrange crematory services.
Cahier
Camberley Auto Factors
Farnbough, Hampshire
2003.09 - 2017.05
- Handled high volumes of transactions during holiday seasons efficiently.
- Assisted customers with enquiries to enhance their shopping experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Trained new cashiers on store policies and procedures to maintain standards.
- Collaborated closely with store management for daily operations success.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Communicated product information to customers, driving informed purchases.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Resolved customer complaints professionally leading to higher retention rates.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Checked notes carefully to spot counterfeit currency.
- Engaged in pleasant chit chat for friendly and personalised service.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Displayed and restocked merchandise by following brand guidelines.
- Assisted customers to locate obscure items on shop floor.
- Advised alternative products to meet specific preferences or budgetary needs.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Helped customers make product and service selections among range of options.
- Recommended products and services to customers based on requirements.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Trained and mentored new cashiers and clerks in correct processes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Scanned products at high tempo to quickly process customer transactions.
- Checked customer ID when selling age-restricted items, following store policy.
- Increased customer retention by offering loyalty schemes at checkout.
Sliver Service Waitress
Army
Germany Forces, Germany
1986.02 - 1992.05
- Set up banquet halls, resulting in well-organised events.
- Improved operational efficiency with prompt clearing and resetting tables.
- Resolved diner complaints diplomatically-retained valued clientele.
- Ensured prompt delivery of orders, resulting in positive feedback.
- Updated daily specials on menu boards to keep customers informed.
- Mastered the art of table setting for fine dining experiences.
- Handled table reservations efficiently, minimising wait times.
- Assisted chefs with basic prep tasks-expedited order fulfilment.
- Managed large party catering events, ensuring all guests were satisfied.
- Assisted with event set-up to ensure smooth operations.
- Maintained a professional demeanour whilst serving high-profile clients.
- Took charge of cleaning duties after closing hours-maintained restaurant appeal.
- Liaised effectively between kitchen staff and diners for seamless service.
- Enhanced customer satisfaction by providing excellent silver service.
- Fulfilled customers' dining requests to personalise and elevate customer service.
- Assisted in washing of silver items, crockery and glass.
- Presented tables in line with company standards.
- Served food and drink to exceptionally high standard of service and presentation.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Attended to customer's needs proactively for first-class waiting service.
- Received complaints and offered remedial action to help improve customer experiences.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
Education
GCSEs -
Testbourne School
Whichurch HampshireA-Levels -
Testbourne School
Whitcurch HampshireSkills
- Stretcher handling
- Automated external defibrillator operation
- Flexible availability
- Medical equipment use
- Record keeping accuracy
- Proactive equipment check
- Public safety awareness
- Lifting techniques
- First aid proficiency
- Driving licence clean record
- Patient care
- Basic life support
- Manual handling
- Patient lifting techniques
- Compassion and empathy
- Vital signs monitoring
- Navigation expertise
- Hazardous material handling
- Effective decision making
- Record-keeping
- Route navigation
- First aid training
- Time efficiency
- Traffic laws knowledge
- Basic mechanics
- Accident procedures
- Tachograph use
- Mobile apps navigation
- Safety consciousness
- Weather adaptability
- Customer Service
- Cash handling
- Payment Processing
- Multitasking
- Equipment Maintenance
- Strategic planning
- Conflict Resolution
- Vehicle maintenance and cleanliness
- Client Relationship Management
- Fuel efficiency techniques
- Relationship-building
- Active listening
- Safety awareness
- Journey and route planning
Timeline
Private Ambulance Driver
Pure Cremations
2023.01 - Current
Funeral arranger
Miles and Daughters
2018.07 - 2022.11
Cahier
Camberley Auto Factors
2003.09 - 2017.05
Sliver Service Waitress
Army
1986.02 - 1992.05
GCSEs -
Testbourne School
A-Levels -
Testbourne School