Suzana Karaliute
Barcelona
Summary
Luxury sales assistant with extensive experience at JRE Global Properties, specializing in client relations and CRM management. Achieved a 90% client satisfaction rate through enhanced guest experiences. Proficient in coordinating property viewings and multilingual communication, fostering loyalty and repeat business with personalized service.
Overview
5
5
years of professional experience
Work History
Luxury Sales Assistant
JRE Global Properties
Barcelona
04.2025 - Current
- Managed international client relationships from the first inquiry through to closing.
- Organized and conducted property viewings, responding to client needs and inquiries.
- Supported negotiations to facilitate successful sales outcomes.
- Oversaw CRM management, lead tracking, and listing updates to maintain accurate records.
Luxury Sales Specialistalist
Accor
Barcelona
02.2025 - 04.2025
- Supported both sales and guest relations within Accor’s luxury portfolio, serving international markets.
- Acted as the first point of contact for high-profile clients, delivering tailored property and service recommendations.
- Managed complex reservations, ensuring a seamless, and efficient booking process.
- Coordinated guest communications and service requests with precision, and attention to detail.
- Maintained Accor’s high standards of excellence by providing a highly personalized client experience.
Luxury Guest Experience Specialist
VDB LUXURY PROPERTIES
Barcelona
07.2024 - 09.2024
- Delivered tailored luxury travel experiences to high-net-worth clients, ensuring exceptional service.
- Managed and resolved guest inquiries efficiently, achieving a 90% client satisfaction rate.
- Handled last-minute itinerary adjustments and collaborated with vendors to ensure smooth travel plans.
- Provided 24/7 support for over 40 VIP clients from the U.S. and Middle East.
- Developed strong upselling techniques to enhance guest stays and maximize revenue.
Commercial Assistant
VDB LUXURY PROPERTIES
Barcelona
03.2024 - 06.2024
- Assisted high-net-worth clients with tailored property recommendations and private tours.
- Managed CRM (HubSpot) with a 100% completion rate, ensuring accurate client records and seamless communication.
- Collaborated with sales teams to optimize the client experience and secure high-value bookings.
- Built and nurtured relationships with international clients to drive loyalty and repeat business.
Data office assistant
Data office assistant
Barcelona
09.2023 - 03.2024
- Managed and maintained Planview user profiles, ensuring smooth project tracking.
- Provided customer and internal team support by troubleshooting platform issues.
- Compiled reports for over 100 employees, optimizing workflow efficiency.
- Developed strong analytical skills and attention to detail in a fast-paced environment.
Assistant Manager Business Development
UAB Vilniaus Kometa
Vilnius
09.2020 - 09.2022
- Handled customer inquiries, ensuring timely and effective responses.
- Assisted with client onboarding, contract management, and business growth strategies.
- Strengthened customer relations by delivering high-quality support via email and phone.
- Developed expertise in sales support and business operations.
Education
BBA - International Business Management
GENEVA BUSINESS SCHOOL
Barcelona, Spain01.2024
Skills
- Sales support and CRM management
- Luxury hospitality and travel coordination
- Customer service and client relations
- Team collaboration and contract management
- Property viewing coordination
- Attention to detail
- Multitasking and crisis resolution
- Multilingual communication
Languages
Lithuanian
First Language
English
Proficient (C2)
C2
Russian
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2
Timeline
Luxury Sales Assistant
JRE Global Properties
04.2025 - Current
Luxury Sales Specialistalist
Accor
02.2025 - 04.2025
Luxury Guest Experience Specialist
VDB LUXURY PROPERTIES
07.2024 - 09.2024
Commercial Assistant
VDB LUXURY PROPERTIES
03.2024 - 06.2024
Data office assistant
Data office assistant
09.2023 - 03.2024
Assistant Manager Business Development
UAB Vilniaus Kometa
09.2020 - 09.2022
BBA - International Business Management
GENEVA BUSINESS SCHOOL